Social maintenance and operation management method and system for unmanned vending machine terminal

Abstract

The invention provides a social maintenance and operation management method and system for an unmanned vending machine terminal. The method comprises following steps of: acquiring maintenance items desired by a designated unmanned vending machine terminal, and pushing related information to a related user, wherein the maintenance items is at least one of maintenance, replacement of operation material and cleaning of the unmanned vending machine; unlocking an area corresponding to the maintenance item on the designated unmanned vending machine terminal, and detecting a maintenance result of thedesignated unmanned vending machine terminal maintained by the maintenance user. All or some unmanned vending machine terminals can be operated and maintained without a special group; the operation cost and maintenance cost of the unmanned vending machine terminal are lowered by exciting users or operating and maintaining the unmanned vending machine terminal by using social resource, so that theuser can enjoy the convenience in use.

Description

technical field [0001] The invention relates to the field of unmanned retail, in particular to a method and system for socialized maintenance, operation and management of unmanned retail terminal. Background technique [0002] Unmanned vending machine terminals refer to equipment that no one participates in the sales process, which can be used to sell various items (such as daily necessities, food and beverages, etc.). Because the unmanned retail terminal has the advantages of sales venue, unlimited sales time and high sales efficiency, it is widely used in people's daily life. Vending machine terminals, however, unmanned vending machine terminals also have certain defects while bringing convenience to people. [0003] Different from traditional sales methods, the concept advocated by unmanned retail terminal is that no one participates in sales. For merchants, its main purpose is to reduce the sales cost of sales. However, the operating cost of consumables for unmanned ret...

AI Technical Summary

Problems solved by technology

For unmanned retail terminals operating nationwide or even globally, it is necessary to set up offices in multiple regions to assign operators to manage operations. In addition, it cannot be guaranteed that the distance between operators and unmanned retail terminals that require maintenance is not guaranteed. The distances between terminals are all short. When operators need to go to a site far away for maintenance, the operating and maintenance costs they pay become even higher.

In addition, there is another way that the management party assigns operators to regularly check the status of the unmanned retail terminal at the designated place, which obviously has higher operating and maintenance costs

[0005] In addition, for consumers, the user experience of using the unmanned retail terminal is largely affected by the status of the unmanned retail terminal. For example, the lack of sales items at the unmanned retail terminal and the damage of sales consumables are all indirect. Or directly affect the seller's user experience

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