Diversified online mediation platform and method

Abstract

The invention relates to the technical field of computers. A diversified online mediation platform comprises a party platform which sends the mediation information of the party to a case management module; a case management module, classifying the mediation information, and sending the mediation information to the online mediation module; an online mediation platform, comprising a typed dispute center, other types of dispute centers, network lawyer mediation centers, county and district comprehensive treatment centers and / or network lawyer mediation centers. The method comprises: the typed dispute center carrying out typed mediation, if mediation is not successful, sending mediation information to the network lawyer mediation centers; the lawyer network mediation centers carrying out mediation according to the mediation information, and if mediation is not successful, performing online case filing; and / or the other dispute centers carrying out other types of mediation according to themediation information, if mediation is not successful, sending the mediation information to the county-district comprehensive treatment center or the network lawyer mediation center, and if mediationis not successful, performing online case filing. The data architecture is simple and reasonable, the data processing efficiency is low, and the data security is high.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a diversified online mediation platform and method. Background technique [0002] Nowadays, the number of conflicts and disputes in the whole society is unclear, the overall number is unknown, the proportion of types and distribution are unknown, and there are phenomena such as repeated statistics and missing statistics, which makes it impossible for the state to accurately and comprehensively grasp the situation of conflicts and disputes, let alone prescribe the right medicine to prevent conflicts dispute. The functional subjects that resolve conflicts and disputes have problems such as overlapping functions, unclear responsibilities, and scattered resources. Constructing an integrated network platform for diversified resolution of conflicts and disputes can not only achieve the certainty and clarity of the statistical channels of various administrative and judicial agencies,...

AI Technical Summary

Problems solved by technology

[0005] 4. The lack of an autonomous mechanism for domestic dispute resolution is manifested in: First, the lack of an autonomous mechanism for dispute resolution

Large-scale domestic enterprises, especially Internet enterprises, take Taobao as an example, there are nearly millions of disputes each year, which must be resolved through an autonomous dispute resolution mechanism. If these disputes cannot be effectively resolved, they will enter the court through litigation, which will result in huge judicial resources. consume

Second, there is a lack of professional and professional shared resources for dispute resolution

The current e-commerce dispute resolution mainly relies on the autonomous resolution of buyers and sellers, lacking professional and professional mediation resources

The third is the lack of a dispute resolution system designed to enhance consumer confidence

[0006] 5. People have different needs for dispute resolution methods, but authoritative and fair dispute resolution channels are single, and there is a lack of dispute resolution systems designed for dispute types and individual differences

[0007] 6. In the existing technology, the online dispute resolution platform has data structure redundancy in the process of data collection, data processing and data transmission, which leads to low efficiency of data processing process and cannot realize the timeliness of real-time online dispute mediation and diversity, and because the existing platforms also have certain hidden dangers in data security

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