Intelligent queuing mode and system based on event bus

Abstract

The invention discloses an intelligent queuing mode and system based on an event bus, and the system comprises an HIS butt joint module, a data processing module, an event monitoring and processing module, and a data output and notification module. Firstly a hospital is in butt joint with his, and a patient queue and consulting room scheduling information are pulled from the his through a timing task; after the information is pulled, data preprocessing is firstly carried out; diff is performed on the processed data and the previously pulled old data, and a corresponding customer service message is pushed to the patient if an event change is monitored. Latest processed data is stored, queuing information query service is provided for a patient, an existing number calling system mechanism isimproved and expanded, messages can be actively pushed to the patient, the treatment time of the patient can be estimated through data analysis, the patient can make better time arrangement, and invalid waiting time is reduced; the method has important significance for improving the service level and the user satisfaction of medical institutions and avoiding congestion of patients waiting on site.

Description

technical field [0001] The invention relates to a queuing mode and system, in particular to an event bus-based intelligent queuing mode and system. Background technique [0002] With the development of the economy, people's concept of health is increasing day by day, and the demand for medical treatment is increasing. However, medical resources are still in short supply, and the phenomenon of patients queuing up in hospitals is becoming more and more prominent. Queuing will increase the waiting time of patients and easily cause dissatisfaction among patients. If such negative emotions are brought to doctors, it will further affect the efficiency of doctors' consultations and even lead to conflicts between doctors and patients. [0003] In order to better reduce the queuing time of patients in the process of seeking medical treatment, improve the efficiency of hospital outpatient services, and provide more high-quality and convenient services for patients, many hospitals have...

AI Technical Summary

Problems solved by technology

However, this method will lose priority once the number is passed, so after the patient takes the number, he still needs to passively wait for the number to be called in a limited space in advance, and cannot handle any departure affairs, which is inefficient

[0004] Although the traditional queuing and calling system does arrange the order, it only solves the problem of fairness and transparency of the rules, and does not solve the problem of early arrival and waiting in the queue, resulting in low efficiency of medical treatment and low utilization of patient time

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