Configuration method, device and apparatus for number of self-service apparatuses in service website

Abstract

The invention provides a configuration method, device and apparatus for number of self-service apparatuses in a service website. The method comprises the following steps of: based on equipment use data of the self-service apparatuses in the to-be-processed service website, determining the vacancy rate and the longest waiting time of each piece of the self-service apparatuses determining the self-service apparatus number interval of the to-be-processed service website based on the vacancy rate and the longest waiting time of the self-service apparatuses so that therefore the number of the self-service apparatuses needing to be set by the to-be-processed apparatuses service website is determined. Based on the vacancy rate and the longest waiting time of the self-service apparatuses of the service website, the pedestrian volume of the service website and the condition of the self-service apparatuses by the user can be accurately evaluated, the determined number of the self-service apparatuses can ensure the use requirement of the user of the service website, resource waste is avoided, and meanwhile, the service handling efficiency of the service website can be improved.

Description

technical field [0001] This manual belongs to the field of computer technology, and in particular relates to a method, device and equipment for configuring the number of self-service equipment in service outlets. Background technique [0002] For some service outlets such as banks, telecommunications business halls, and relevant government departments, more and more self-service devices are used, and users handle business on the self-service devices. For example: when people go to a service outlet to handle business, they can handle it manually at the counter, or through the self-service equipment equipped at the service outlet. With the development of technology, more and more banking services can be handled by self-service equipment. Banking services through self-service equipment are more efficient and can reduce the pressure on counter business. [0003] The configuration of the number of self-service devices in the service network is usually determined by humans, and t...

AI Technical Summary

Problems solved by technology

If there are too many self-service devices, some self-service devices may not be used by many people, which will cause a waste of resources. If there are too few devices, customers will queue for a long time and the customer experience will not be good.

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