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Intelligent interaction method, intelligent interaction device, electronic equipment and storage medium

A technology of intelligent interaction and intelligent voice, applied in the computer field, can solve problems such as poor fluency of human-computer interaction and low accuracy of intention recognition, and achieve the effect of task intelligence and high interactivity

Pending Publication Date: 2020-06-02
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the accuracy of intention recognition of existing intelligent voice assistants is low, making the fluency of human-computer interaction poor

Method used

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  • Intelligent interaction method, intelligent interaction device, electronic equipment and storage medium
  • Intelligent interaction method, intelligent interaction device, electronic equipment and storage medium
  • Intelligent interaction method, intelligent interaction device, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0055] figure 1 It is a flow chart of the intelligent interaction method provided by Embodiment 1 of the present invention. According to different requirements, the execution sequence in the flowchart can be changed, and some steps can be omitted.

[0056] In step S1, the intelligent voice assistant acquires voice information of the user.

[0057]In this embodiment, the intelligent interaction method is applied in an intelligent voice assistant, and the intelligent voice assistant may be a bank intelligent voice assistant. When users handle related business in the bank, they can directly interact with the bank's intelligent voice assistant. The intelligent voice assistant receives the voice of the user through the microphone, so as to identify the user and perform banking business processing according to the user's intention.

[0058] For example, when the user needs to perform an operation of inquiring about the account balance, the intelligent voice assistant may first be...

Embodiment 2

[0095] figure 2 It is a functional block diagram of a preferred embodiment of the intelligent interactive device of the present invention.

[0096] In some embodiments, the intelligent interaction device 20 runs in an electronic device. The intelligent interaction device 20 may include a plurality of functional modules composed of program code segments. The program codes of each program segment in the intelligent interaction device 20 may be stored in a memory and executed by at least one processor to perform intelligent interaction functions.

[0097] In this embodiment, the intelligent interaction device 20 can be divided into multiple functional modules according to the functions it performs. The functional modules may include: an acquisition module 201 , a verification module 202 , an identification module 203 , a determination module 204 and an execution module 205 . The module referred to in the present invention refers to a series of computer program segments that c...

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Abstract

The invention provides an intelligent interaction method. The intelligent interaction method comprises the following steps: an intelligent voice assistant acquires user voice information; the identityof the user is verified according to the voice information; after the user passes the identity verification, the intelligent voice assistant starts an open domain dialogue, and user intention is recognized according to the open domain dialogue; a service level is determined according to the user intention; a closed domain dialogue is performed according to the service level, and key information in the closed domain dialogue is identified; a slot position value according to the key information is obtained, and is filled; and when the filled slot position meets a threshold value, an operation corresponding to the user intention is executed. The invention further provides an intelligent interaction device, electronic equipment and a storage medium. Safe conversation with the user can be carried out through the intelligent voice assistant, and operation is carried out after conversation intention is identified.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to an intelligent interaction method, device, electronic equipment and storage medium. Background technique [0002] With the development of the artificial intelligence industry, intelligent voice assistants have also become a relatively mature field for the application of artificial intelligence systems. In the prior art, intelligent voice assistants are usually applied to mobile terminals. Users can use the voice assistant function of mobile terminals to interact with machine assistants by voice, so that machine assistants can complete various operations on mobile terminals under the user's voice control. However, the accuracy of intention recognition of existing intelligent voice assistants is low, which makes the fluency of human-computer interaction poor. Contents of the invention [0003] In view of the above, it is necessary to propose an intelligent interaction ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L17/00G10L17/22G10L15/22G10L15/16G10L15/26G06F40/30G06N3/04G06N3/08G06K9/62
CPCG10L17/22G10L15/22G10L15/16G06N3/08G10L2015/223G06N3/044G06N3/045G06F18/24
Inventor 刘璐臧磊
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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