Text data processing method and device and computer readable storage medium

A processing method and text data technology, applied in the field of artificial intelligence, which can solve problems such as low processing efficiency

Pending Publication Date: 2020-07-10
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The inventors of the present disclosure have found the following problems in the above-mentioned related technologies: only fixed-length input text can be processed, resulting in low processing efficiency

Method used

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  • Text data processing method and device and computer readable storage medium
  • Text data processing method and device and computer readable storage medium
  • Text data processing method and device and computer readable storage medium

Examples

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Embodiment Construction

[0026] Various exemplary embodiments of the present disclosure will now be described in detail with reference to the accompanying drawings. It should be noted that relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.

[0027] At the same time, it should be understood that, for the convenience of description, the sizes of the various parts shown in the drawings are not drawn according to the actual proportional relationship.

[0028] The following description of at least one exemplary embodiment is merely illustrative in nature and in no way intended as any limitation of the disclosure, its application or uses.

[0029] Techniques, methods and devices known to those of ordinary skill in the relevant art may not be discussed in detail, but where appropriate, such techniques, methods and devices should be considered part of t...

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PUM

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Abstract

The invention relates to a text data processing method and device and a computer readable storage medium, and relates to the technical field of artificial intelligence. The method comprises the stepsof adding one or more placeholders to a to-be-processed text to generate a target text, so that the length of the target text meets a preset text length of a deep learning model; inputting the targettext into a deep learning model, and calculating hidden layer output of each word and placeholder in the target text; calculating the weight of each word in the target text according to an attention mechanism, and setting the weight corresponding to the placeholder to be zero; and determining the emotion type of the to-be-processed text according to the weight and the hidden layer output. According to the technical scheme, the text processing efficiency can be improved on the basis of ensuring the text processing accuracy.

Description

technical field [0001] The present disclosure relates to the technical field of artificial intelligence, and in particular to a text data processing method, a text data processing device, and a computer-readable storage medium. Background technique [0002] As a window directly facing users, the customer service system plays an increasingly important role in the Internet industry. The ability of the customer service system to solve problems will directly affect the user experience and the user's impression of the company. When the user is not satisfied with the service of the customer service, the user experience will be reduced. [0003] In related technologies, artificial intelligence technologies such as natural language processing are used to determine the current mood of the user according to the input text. For example, use the public sentiment analysis datasets yelp full, sogou news, etc. to build models to determine the user's current sentiment. Contents of the i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06N3/04G06N3/08G06Q30/00
CPCG06N3/08G06Q30/01G06N3/044G06N3/045
Inventor 高维国车天博
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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