Insurance industry intelligent customer service robot system and equipment

Abstract

The invention provides an insurance industry intelligent customer service robot system. The system comprises an application layer for providing scene applications, a third-party platform support intermediate layer, a core analysis layer and an insurance data knowledge layer, wherein the third-party platform supports an intermediate layer configured to perform speech recognition and synthesis and provides a visualization platform and image recognition, and the core analysis layer comprises an online retrieval platform and an intelligent learning platform; the online retrieval platform is configured to execute demand analysis, intelligent verbal skill management and retrieval analysis of insurance customers. The intelligent learning platform carries out self-knowledge, session and verbal skill improvement according to the established model. The insurance data knowledge layer is used for acquiring insurance data, verifying data of historical mining results and continuously optimizing semantic and sorting models, so the accurate response rate is increased, and the insurance data knowledge layer is used for managing sessions, verbal skills and knowledge of the insurance industry and executing acquisition of the insurance data and cleaning of the insurance data.

Description

technical field [0001] The invention relates to the field of artificial intelligence, in particular to an insurance industry intelligent customer service robot system and equipment. Background technique [0002] Artificial Intelligence (AI), also known as machine intelligence, refers to the intelligence shown by machines manufactured by humans, that is, human-like intelligence technology realized by means of ordinary computer programs. Since the concept of "artificial intelligence" was proposed at the Dartmouth Conference in 1956, "artificial intelligence" has experienced more than 60 years of ups and downs in the ups and downs of winter and climax. After 2010, the development of deep learning promoted amazing breakthroughs in technologies such as speech recognition, image recognition, and natural language processing, and an unprecedented wave of commercialization and globalization of artificial intelligence swept across. Under the background of the existing artificial inte...

AI Technical Summary

Problems solved by technology

At present, most of the solutions in the large insurance industry include call centers, customer service systems, etc., have a strong voice in the industry chain, and have strong customer relationships, but these traditional companies are relatively weak in AI capabilities

[0017] In the past few years, with the upgrading of AI technology, the old customer service robot manufacturers have faced the replacement of the original customer service robot system, and many robots have not had a unique effect in the insurance industry.

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