Intelligent voice interaction system and method

Abstract

The invention discloses an intelligent voice interaction system and method. The system comprises a preprocessing module, a strategy flow module, a central control module, an automatic call-out module,a voice synthesis module, a voice recognition module and a language processing module, wherein the central control module is internally provided with a central control scheduling module for scheduling the strategy flow module, the automatic call-out module and the language processing module. The method comprises the steps of 1-12. According to the method, integrated scheduling of multiple algorithms can be realized, multiple algorithm models are scheduled according to set rules for calculation, and an optimal solution is obtained by integrating calculation results, so that the limitation of blind spot calculation of a single algorithm model is solved, and a complementary effect is achieved; complex answers such as multiple questions, multiple intentions and the like are processed; and thecentral control scheduling module performs preliminary preprocessing before the text is sent to the question calculation model, decomposes questions with multiple intentions into multiple parts through the multi-intention splitting calculation model, then sends the multiple parts to the question calculation model, integrates answer results after obtaining multiple answers, and feeds back the answer results to the client.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to an intelligent voice interaction system and method. Background technique [0002] With the development of artificial intelligence technology, the use of machines to simulate human interaction with customers is becoming more and more widely used. The existing voice interaction robots mainly use preset questions and corresponding answers in the knowledge base. After the system obtains the customer's voice information , through the corresponding algorithm to transcribe into text, send the text information to the background system, find the corresponding answer in the knowledge base and return it to the customer, improve service efficiency and reduce operating costs; [0003] In actual use, due to the use of single algorithms such as keywords, regular expressions, and deep learning models, the calculated results are not accurate enough, resulting in wrong replies an...

AI Technical Summary

Problems solved by technology

[0015] The technical problem to be solved by the present invention is that the accuracy of interaction understanding is reduced due to the limitations of the algorithm model in the existing related technologies, and the interaction experience is poor due to the single strategy algorithm in the interaction process design, and the actual application effect is caused by the mechanical speech synthesis technology. Reduced, the present invention provides an intelligent voice interaction system, which uses a preprocessing module, a strategy flow module, a central control module, an automatic outbound module, a speech synthesis module, a speech recognition module, a language processing module, and a central control scheduling module. First of all, it can realize the integrated scheduling of multiple algorithms, schedule the calculation of multiple algorithm models according to the set rules, and synthesize the calculation results to obtain the optimal solution, so as to solve the limitations of the blind spot calculation of a single algorithm model and achieve complementary effects;

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