Method for identifying interactive association relationship between related service requirements of product

A technology of related services and associations, applied in the design field of product-related services, it can solve problems such as difficulty, ignoring interval uncertainty, and inability to deal with ambiguity and uncertainty of personal evaluation.

Active Publication Date: 2020-10-27
SHANGHAI JIAO TONG UNIV
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

However, for Type-1 fuzzy sets: it is very contradictory to use an accurate value to measure the fuzziness; for Type-2 fuzzy sets, the value takes into account the fuzziness of the degree of membership, while ignoring the uncertainty of the interval sex
Therefore, both fuzzy sets have their own defe...

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  • Method for identifying interactive association relationship between related service requirements of product
  • Method for identifying interactive association relationship between related service requirements of product
  • Method for identifying interactive association relationship between related service requirements of product

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Embodiment Construction

[0120] The following describes the preferred embodiments of the present application with reference to the accompanying drawings to make the technical content clearer and easier to understand. The present application can be embodied in many different forms of embodiments, and the protection scope of the present application is not limited to the embodiments mentioned herein.

[0121] The idea, specific structure and technical effects of the present invention will be further described below to fully understand the purpose, features and effects of the present invention, but the protection of the present invention is not limited thereto.

[0122] In one embodiment of the present invention, Company A is a leading domestic elevator manufacturer, producing various elevator-related products, such as passenger elevators, freight elevators, escalators, and elevator monitoring systems. Facing the increasingly fierce market competition environment, in order to improve the market competitiv...

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Abstract

The invention discloses a method for identifying an interactive association relationship between related service requirements of product. The method comprises the following steps: step 1, establishinga group rough cloud model of the influence degree between the product related service requirements; step 2, determining the numerical value of the influence degree between the related service requirements of the product; and step 3, sorting the related service requirements of the product based on a DEMATEL method. The method has the beneficial effects that each evaluator is allowed to freely givejudgment and evaluation in the form of interval language values; the advantages of a DEMATEL method, a cloud model theory and a rough set theory are combined; the uncertainty of personal evaluation is processed by using a cloud model theory, so that the use defects of a fuzzy set theory can be effectively overcome; the subjective value and the objective value of the influence degree are comprehensively considered, and the influence degree between related service requirements of products can be more comprehensively disclosed.

Description

technical field [0001] The invention relates to a method for product-related service design, demand analysis, identification and calculation of interrelationships among demands. Background technique [0002] Objective fact 1: Related services provided around products are becoming more and more important. [0003] Since the 1990s, as the boundary between tangible products and intangible services has gradually blurred, companies have begun to provide more comprehensive and personalized product-related services centered on customers, and even realize service transformation. Practice results also show that related services provided around products can help effectively improve customer satisfaction, increase customer loyalty, enhance product market competitiveness, achieve business expansion, and ultimately bring sustainable profit growth, etc. [0004] Objective fact 2: There are various requirements for product-related services, but it is impossible for enterprises to meet all...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06F17/16
CPCG06F17/16G06Q10/06315Y02P90/30
Inventor 黄琳宋文燕王丽亚
Owner SHANGHAI JIAO TONG UNIV
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