A cloud call center platform based on freeswitch

Abstract

The invention relates to a cloud call center platform based on FreeSWITCH, including a platform access server, a business processing server, a database server, a file server, a business system server and an agent system; the agent system includes a call center agent client and a remote agent Client; the platform access server, business processing server, database server, file server, business system server and call center agent client are all connected through the first network communication, and the remote agent client is connected to the second network through other networks a network. The invention has flexible deployment, convenient capacity expansion and reduced cost.

Description

technical field

[0001] The invention relates to the field of call center design, in particular to a cloud call center platform based on FreeSWITCH. Background technique

[0002] At present, the traditional call center system is basically based on CTI technology, using the integration of multiple functions of communication network and computer network, and correlating with enterprise information to form a complete integrated information service system, which can automatically handle various incoming calls and calls. call out business.

[0003] The traditional call center is generally located in a relatively concentrated place, and is composed of a group of customer service personnel. Using computer communication technology, it has the ability to handle a large number of incoming calls at the same time. It can display the calling number and automatically allocate incoming calls to corresponding Skilled customer service staff can handle and record and store all incoming call i...

Examples

Embodiment Construction

[0026] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0027] It should be pointed out that the following detailed description is exemplary and is intended to provide further explanation to the present application. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs.

[0028] It should be noted that the terminology used here is only for describing specific implementations, and is not intended to limit the exemplary implementations according to the present application. As used herein, unless the context clearly dictates otherwise, the singular is intended to include the plural, and it should also be understood that when the terms "comprising" and / or "comprising" are used in this specification, they mean There are features, steps, operations, means, components and / or combina...

technical field

[0001] The invention relates to the field of call center design, in particular to a cloud call center platform based on FreeSWITCH. Background technique

[0002] At present, the traditional call center system is basically based on CTI technology, using the integration of multiple functions of communication network and computer network, and correlating with enterprise information to form a complete integrated information service system, which can automatically handle various incoming calls and calls. call out business.

[0003] The traditional call center is generally located in a relatively concentrated place, and is composed of a group of customer service personnel. Using computer communication technology, it has the ability to handle a large number of incoming calls at the same time. It can display the calling number and automatically allocate incoming calls to corresponding Skilled customer service staff can handle and record and store all incoming call i...

Examples

Embodiment Construction

[0026] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0027] It should be pointed out that the following detailed description is exemplary and is intended to provide further explanation to the present application. Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this application belongs.

[0028] It should be noted that the terminology used here is only for describing specific implementations, and is not intended to limit the exemplary implementations according to the present application. As used herein, unless the context clearly dictates otherwise, the singular is intended to include the plural, and it should also be understood that when the terms "comprising" and / or "comprising" are used in this specification, they mean There are features, steps, operations, means, components and / or combina...

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