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Intelligent mail reply method and device, medium and computing equipment

An intelligent, mail technology, applied in the computer field, can solve the problems of poor quality and low accuracy of the automatic reply content of e-mails

Active Publication Date: 2021-05-18
NETEASE (HANGZHOU) NETWORK CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a data processing method, medium, data processing device and computing equipment, thereby at least to a certain extent overcome the poor quality and accuracy of the automatic reply content of emails caused by the defects and limitations of related technologies lower technical issues

Method used

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  • Intelligent mail reply method and device, medium and computing equipment
  • Intelligent mail reply method and device, medium and computing equipment
  • Intelligent mail reply method and device, medium and computing equipment

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Embodiment Construction

[0132] The principle and spirit of the present invention will be described below with reference to several exemplary embodiments. It should be understood that these embodiments are given only to enable those skilled in the art to better understand and implement the present invention, rather than to limit the scope of the present invention in any way. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.

[0133] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method or computer program product. Therefore, the present invention can be implemented in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0134] According to the embodiments of the present invention, a method and device for int...

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Abstract

The embodiment of the invention provides an intelligent main reply method and device, a medium and computing equipment. The intelligent mail reply method comprises the following steps: acquiring email content in a currently received email; obtaining a rule keyword in the email content, and determining a rule reply statement of the email according to the rule keyword; determining an intention category of the email according to the email content, and determining a plurality of intention reply statements of the email according to the intention category; obtaining a plurality of candidate reply statements according to the rule reply statement and the intention reply statements; and responding to a selection instruction for the candidate reply statements, and replying the email according to the correspondingly selected candidate reply statement. Through a mode of combining rules and intentions, the method provided by the invention can improve the mail reply efficiency and accuracy, and improve the user communication efficiency.

Description

technical field [0001] Embodiments of the present invention relate to the field of computer technology, and more specifically, embodiments of the present invention relate to a method, medium, device, and computing device for intelligently replying to emails. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] As a communication method for information exchange, email is mostly used in formal scenarios such as business, work, and education because of its delayed interaction, replyability, and archiving features. It is an irreplaceable form of communication . The email smart reply function can quickly generate reply content after the user receives the email, reducing the user's editing time and greatly improving communication efficiency. [0004] At present, there have been s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36G06N3/08G06N3/04
CPCG06F16/3329G06F16/374G06N3/08G06N3/045
Inventor 沙雨辰胡光龙
Owner NETEASE (HANGZHOU) NETWORK CO LTD
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