Intelligent question answering method, device and equipment based on user portrait and storage medium

Abstract

The invention relates to the field of artificial intelligence, and discloses a user portrait-based intelligent question and answer method, which comprises the following steps of: obtaining a question text proposed by a user, and obtaining user stream data in real time; performing data cleaning on the user stream data to obtain cleaned stream data; obtaining user behavior data, and determining a user tag according to the user behavior data; constructing a user portrait according to the user tag; searching whether abnormal information exists in the user portrait or not; when the abnormal information exists, extracting a keyword in the question text by utilizing the trained question and answer model, and searching a reply text corresponding to the keyword from a question and answer database; and when the abnormal information does not exist, searching a reply text corresponding to the keyword from a standard question and answer database. The invention further relates to a block chain technology, and reply texts can be stored in block chain nodes. The invention further provides an intelligent question answering device and equipment based on the user portrait and a medium. According to the invention, the efficiency and accuracy of intelligent question answering based on the user portrait can be improved.

Description

technical field [0001] The present invention relates to the field of artificial intelligence, and in particular, to an intelligent question answering method, device, device and storage medium based on user portraits. Background technique [0002] In the traditional customer service response process, usually the customer service first greets the user, then listens to the user's question, then consults the user's identity information, and further inquires the list of products purchased by the user through the preset system according to the identity information, and then communicates with the user. The user confirms the problem, which makes the communication time and cost high, and there is a lack of understanding of the user or possible questions raised by the user for the problem raised by the user. When responding to the questions raised by users, the customer service only solved the superficial problems and could not dig deeper into the real demands of users, resulting in p...

AI Technical Summary

Problems solved by technology

[0002] In the traditional customer service reply process, the customer service usually greets the user first, then listens to the user's questions, and then consults the user's identity information, and further queries the list of products purchased by the user through the preset system according to the identity information, and then communicates with the user. The user confirms the problem, which makes the time cost of communication higher, and there is a lack of understanding of the user or the possible question of the user for the question raised by the user. The customer service does not have a plan and corresponding words to reply, and in general, When replying to the questions raised by users, the customer service only solves the superficial problems and cannot dig deep into the real demands of users, resulting in poor user experience and low reply accuracy during the reply process

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