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Quality inspection method for QA system

A quality inspection and quality technology, applied in the field of quality inspection for QA systems, can solve problems such as low efficiency and high labor costs, and achieve the effect of improving work efficiency

Inactive Publication Date: 2011-08-17
INST OF COMPUTING TECH CHINESE ACAD OF SCI
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  • Abstract
  • Description
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Problems solved by technology

[0006] Third, if only two random inspection methods are provided according to a fixed ratio and a specified ratio, then in order to check the service level of each business, the quality inspector needs to make multiple sets of quality inspection plans, and also needs to carry out a large number of quality inspection results obtained every day. analysis, so the labor cost is extremely high and the efficiency is low

Method used

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  • Quality inspection method for QA system
  • Quality inspection method for QA system

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Embodiment Construction

[0036] The present invention is a set of solutions for extracting service business from a large amount of basic data for quality inspection, provides a set of configurable data extraction methods, provides a fast data extraction method, solves the randomness of random quality inspection data extraction, and improves the persuasiveness of sample extraction In this way, it provides reliable service quality data for personnel management and market operations, improves the overall service level of the enterprise, and increases the scientific rationality of the enterprise in the service business.

[0037] In order to make the purpose, technical solution and advantages of the present invention clearer, the configurable quality inspection method oriented to the QA system of the present invention will be further described in detail below in conjunction with the accompanying drawings, taking the China Mobile QA system as an example. It should be understood that the specific examples des...

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Abstract

The invention provides a quality inspection method for a QA system, comprising the following steps of: firstly, obtaining the business hierarchy relationship of the QA system, obtaining each filed of the QA system, and setting the weight of each field as well as the weight of sampling amount and the weight of sampling quality of each inspected person; secondly, obtaining the sampling amount of questionnaires of each inspected person in each field according to the weight of the sampling amount and the weight of the sampling quality so that the sampling condition of each inspected person in each field can be acquired; and extracting sample data according to the sampling condition; and thirdly, analyzing the sample data to obtain the result of quality inspection. The method can carry out polydimensional allocation of extraction conditions and execute the quality inspection with emphasis and definite purposes so as to provide clear and reliable analysis data for human resources and market operation, thus helping enterprises improve the work efficiency.

Description

technical field [0001] The present invention relates to the technical field of data extraction and data mining, in particular, the present invention relates to a quality inspection method oriented to a QA system (namely, a question answering system). Background technique [0002] Quality inspection is a very important link in the question answering system (QA), which can provide enterprises with a large amount of effective service quality information and check the service quality of enterprise service personnel; the human resources department can conduct employee performance appraisal based on the quality inspection information, and the operation department According to the quality inspection information, we can clarify the advantages and disadvantages of enterprise services, rationally optimize enterprise service strategies, strengthen weak businesses in a targeted manner, reasonably balance service resources, and improve the overall service level of enterprises. [0003] H...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q50/00G06F17/30
Inventor 曹存根刘亮亮王卫民王东升郭景阳
Owner INST OF COMPUTING TECH CHINESE ACAD OF SCI
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