Affinity routing method and device
A routing and affinity technology, applied in the field of affinity routing, can solve the problems of time waste, reduced efficiency, and reduced user experience, and achieve the effect of improving service quality and improving familiarity
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[0036] The first embodiment of the affinity routing method
[0037] figure 1 The flow of the first embodiment of the affinity routing method of the present invention is shown. See figure 1 Each step of the affinity routing method of this embodiment is described in detail as follows.
[0038] Step S100: Identify the number of the user's incoming call.
[0039] Step S101: Determine the user identity according to the number the user calls in.
[0040] The user data center in the system is used to query the corresponding user identity, and the corresponding relationship between the phone number and the user identity is stored in the user data center.
[0041] Step S102: different steps are executed according to whether the extraction of user information is successful, if the extraction of user information is successful, step S104 is executed, and if the execution of the step fails, step S103 is executed.
[0042] Step S103: Transfer the user's incoming call to the reception seat of the und...
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