Queuing method and queuing system

Abstract

A queuing method comprises the following steps: receiving a number queuing request from a user end; generating a queuing number, sending the queuing number to a server end and the user end; sending a prompting message to the user end when the difference between the queuing number of the user end and a queuing number which has already been served or is passed or is abandoned is n, wherein n is not less than 1. The queuing method employs system automatic queuing, and solves all the problems of physical person queuing and paper number queuing; as for the problem 2), the mode of message prompting prevents users from missing the number even if they leave the queue temporarily. The queuing system comprises a number queuing device for sending a number queuing request and receiving a generated queuing number and a prompting message; and a computer for generating the queuing number, sending the queuing number to the server end and the user end, sending the prompting message to the user end when the difference between the queuing number of the user end and a queuing number which has already been served or is passed or is abandoned is n, wherein n is not less than 1, and performing recording, storing, and analytic statistics of the user information participating the queuing.

Description

technical field [0001] The invention relates to a queuing method and a queuing system. Background technique [0002] Waiting in line is essential when providing public services in many public places. It is especially needed in a populous country like China, especially when queuing up for ticket sales at train stations, queuing up for registration at hospitals, queuing up at banks, or queuing up at restaurants. [0003] At present, there are many known queuing systems, such as: physical person queuing system (for example: large truck bus station ticket queuing / large supermarket payment queuing system / popular restaurant waiting for meal queuing system, etc.) and paper number queuing system ( such as a bank). [0004] However, the queuing persons of the physical person queuing system must be arranged in the queue in the form of physical persons, which has the following disadvantages and deficiencies: [0005] 1) During the waiting time, the people in the queue must be monopo...

AI Technical Summary

Problems solved by technology

[0005] 1) During the waiting time in the queue, the people in the queue must be monopolized by the waiting tasks in the queue, and basically cannot leave the queue to do other things, resulting in a waste of time

Standing for a long time causes physical fatigue, waiting makes people feel monotonous, and causes anxiety. This is especially important for the loss of personal profit-making enterprises such as restaurants. Many people want to change to a restaurant with fewer people when they see that the restaurant is overcrowded. loss of customers

The above problems lead to many people wanting to leave before queuing up, which is a big loss for profitable enterprises

[0006] 2) People in the queue cannot leave the queue temporarily (for example, if they urgently need to go out of the queue to go to the toilet, when they are queuing in the supermarket, they find that the purchased goods are defective or they need to go out of the queue to replace or repurchase or merchandise), there is no concept of time when they temporarily leave the queue , I don’t know how many people will come to me, so I can’t control the time to return to the queue. It’s easy to miss the queue number. If you come back and queue again, it’s a waste of time

[0007] 3) The physical activity space of queuing people is limited, which also leads to crowded queuing places (for example: the ticket hall of the truck station during the crowded and chaotic Spring Festival travel season; the crowded payment counter of large shopping supermarkets on weekends; the hot restaurant is overcrowded), The server needs to pre-arrange a large queuing space (this means that the supermarket needs to reduce the shelf space, and the restaurant means reducing the table space)

[0008] 4) The queue of physical people is prone to jamming and jumping in the queue, which affects the fairness of the queuing sequence and easily causes conflicts and disputes

[0009] The paper number queuing system (for example, the paper ticket queuing system often used in bank business hall services, of course, many restaurants now also adopt the paper ticket queuing method) although it makes up for the shortcomings of the above-mentioned physical person queuing system to varying degrees, But the disadvantage 2) has not been completely solved: for example, people in the queue basically still have to wait in the service hall or restaurant, otherwise they will not be notified of the arrival of the service once they leave the service hall or restaurant; There are several people coming to me, so I can't control the time to return to the queue, it is easy to miss the queue number, and when I come back, I need to queue again, wasting time

[0010] The above-mentioned physical person queuing and paper number queuing also have a common shortcoming, that is, it is not convenient to record, store and count user status

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