Telephone traffic monitoring method and system based on electricity consumption of power supply

Abstract

The invention provides a telephone traffic monitoring method and system based on electricity consumption of power supply. The method includes the following steps that according to the preset correlation between historical telephone traffic data and historical electricity consumption data, a telephone traffic monitoring model is established; a correction factor of the electricity consumption is obtained after discretization processing is carried out on the historical telephone traffic data and the historical electricity consumption data; the telephone traffic monitoring model is corrected according to the correction factor of the electricity consumption, the telephone traffic of a predicted period is monitored according to the corrected telephone traffic monitoring model, and a telephone traffic monitoring result is obtained; warning information is generated according to the telephone traffic monitoring result. The telephone traffic monitoring method and system are simple in processing process and good in reliability and stability.

Description

technical field [0001] The invention relates to the technical field of power grid traffic warning technology, in particular to a traffic monitoring method based on power consumption and a traffic monitoring system based on power consumption. Background technique [0002] An important premise for a call center to maintain a good service level is to arrange a reasonable number of seats within a corresponding period of time to ensure the realization of goals such as connection rate and customer satisfaction. The monitoring of dialogue traffic is an important basis for rationally arranging human resources and scheduling, and is an important link for call centers to achieve efficient operation management, reduce operating costs, and ensure customer service quality and level. [0003] In traditional technology, the research on traffic monitoring mainly focuses on two aspects, one is time series based monitoring, including regression method and exponential smoothing method; the oth...

AI Technical Summary

Problems solved by technology

However, the implementation of intelligent algorithms is relatively complicated, and in practical applications, the same model is used for working days and holidays, which cannot well reflect the time variation of traffic volume, and the reliability and stability are relatively poor.

[0005] To sum up, the traffic monitoring technology of traditional technology is relatively complicated, and its reliability and stability are relatively poor.

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