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Citizen service hot-line system

A service hotline, citizen technology, applied in instruments, data processing applications, computing, etc., can solve problems such as poor information sharing ability and low work efficiency

Inactive Publication Date: 2016-08-10
HANGZHOU TEAMAX TECH GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Because the original system generally adopts manual methods, with low work efficiency and poor information sharing ability, many "12345" call centers use modern communication network technology and computer technology to establish a comprehensive service platform system

Method used

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Embodiment Construction

[0025] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0026] The technical solution adopted by this citizen service hotline system is to establish a system platform and follow the method of "separation of reception and unified acceptance". For those that can be answered directly, the front desk agent will handle it; for those that cannot be answered immediately, the "first responsibility system" will be implemented, and the reply will be made after consulting the relevant departments. For matters that cannot be handled immediately, such as appeals and reports, registration records are formed to form work orders, and the background management seats are dispatched to the local government or the responsible department for handling; for matters with unclear responsibilities, the hotline office of the municipal government will coordinate and follow up and supervise the handling. For major hot and diffi...

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Abstract

The invention discloses a citizen service hot-line system which comprises an information displaying layer, a business application level, a platform layer, a data layer and a basic support environment layer. Cooperation among each layer ensures rapid transmission and confidentiality of problem information, and business conducting of government departments can be effectively supervised. The citizen service hot-line system not only covers all fields of government public services, but also provides all-direction, all-weather and high-efficient handy service for the public. A comprehensive service management platform with government service as the main function and the handy service for the public as the supplement function is thus formed.

Description

technical field [0001] The invention relates to a citizen service hotline system that performs registration processing through a unified business handling platform after collectively accepting complaints and consulting services from the masses. Background technique [0002] In order to further improve the government's public service level and better play the role of the government's public service hotline in "unblocking public opinion, strengthening supervision, serving people's livelihood, and ensuring development", most municipal governments around the world have opened the government's convenience service phone "12345". The long hotline provides suggestions, opinions, or complaints and reports to government departments. [0003] Because the original system generally uses manual methods, with low work efficiency and poor information sharing ability, many "12345" call centers use modern communication network technology and computer technology to establish a comprehensive se...

Claims

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Application Information

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IPC IPC(8): G06Q50/26
CPCG06Q50/26
Inventor 严永超李明
Owner HANGZHOU TEAMAX TECH GRP CO LTD
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