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Visualization processing method and system of user feedback information

A feedback information and processing method technology, applied in the visual processing method and system field of user feedback information, can solve the problems of difficulty in effectively and timely viewing, messy feedback information in time series, low efficiency, etc., and achieve the effect of improving user experience

Inactive Publication Date: 2016-09-07
SUN YAT SEN UNIV
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Problems solved by technology

[0003] With the continuous growth of Internet platforms and mobile APP users, a large number of users will inevitably encounter various problems during the use process, so most Internet platforms and APP applications will collect corresponding user feedback information, such as popular mobile game platforms , with the rapid and massive increase in the amount of data fed back by users and players, it has brought certain difficulties for an enterprise to effectively and timely check platform user feedback problems, and the manual operation method is often inefficient, and the feedback information is based on time. The sequence is relatively messy, and it grows by tens of thousands or even hundreds of thousands every day, but in fact, the subject of user feedback can be divided into a few categories, so it is very important to propose a corresponding fast and effective method for analyzing user feedback

Method used

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  • Visualization processing method and system of user feedback information
  • Visualization processing method and system of user feedback information

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Embodiment Construction

[0053] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0054] figure 1 is a schematic flowchart of a visual processing method for user feedback information in an embodiment of the present invention, as shown in figure 1 As shown, the method includes:

[0055] S11: Obtain user feedback information data from the server database, and preprocess the feedback information data;

[0056] S12: Build a word cloud visualization process according to the preprocessing result, and obtain a visualized word cloud;

[0057] S13: Co...

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Abstract

The invention discloses a visualization processing method and system of user feedback information. The method comprises the following steps: obtaining user feedback information data from a server database, and preprocessing the feedback information data; according to a preprocessing result, carrying out subject analysis, and constructing word cloud visualization processing to obtain a visualization word cloud; according to the feedback information, constructing quick inverted sorting index processing for the visualization word cloud to obtain the inverted sorting index of the feedback information; and according to the inverted sorting index, displaying the visualization word cloud of a keyword corresponding to a theme clicked by a user. In the embodiment of the invention, the user feedback information can be quickly obtained through the visualization word cloud, and the use experience feeling of the platform user is improved.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and system for visually processing user feedback information. Background technique [0002] With the rapid development of mobile Internet technology and the continuous improvement of the intelligence of mobile terminals, more and more users have greatly facilitated people's daily life by installing various mobile applications, and various small and medium-sized Internet companies also have Its own platform and corresponding mobile APP application. [0003] With the continuous growth of Internet platforms and mobile APP users, a large number of users will inevitably encounter various problems during the use process, so most Internet platforms and APP applications will collect corresponding user feedback information, such as popular mobile game platforms , with the rapid and massive increase in the amount of data fed back by users and players, it has brought certa...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/904G06F16/955
Inventor 谢功海林谋广刘冶周凡
Owner SUN YAT SEN UNIV
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