Intelligent service device capable of simulating human interactions and method

Abstract

The invention discloses an intelligent service device capable of simulating human interactions and a method. User sex and age are identified according to the image information of a user, and user voice information is textualized to obtain text information, and semantic analysis is performed on the text information and user questions are extracted; similar question query and answer recommendation are performed on the extracted user questions by means of database; finally the recommended answers are converted into voice answers which are played for the user and preset figure actions matched with the recommended answers or the voice answers are presented to the user, wherein the voice answers are of the voice types selected in accordance with the user sex and age. According to the device and method of the invention, there is no need to store large video data in advance so as to save memory space and reduce cost; big data analysis is used for realizing intelligent service and the user experience is improved.

Description

technical field [0001] The invention relates to the technical field of self-service, in particular to an intelligent service device and a corresponding method for simulating interaction with a real person. Background technique [0002] With the development and progress of electronic technology, Internet and mobile Internet technology, artificial intelligence and other technologies, various advanced technologies in business are gradually applied to various fields of life, such as self-service vending equipment and intelligent service equipment. Due to its particularity in the service industry, customer experience is always given top priority, which makes some smart devices in the service field far more demanding than other fields. Therefore, unlike some equipment in other fields, such as self-service ticket machines, self-service teller machines, self-service vending machines, etc., as long as the functions are realized, the equipment in the service industry is not only requi...

AI Technical Summary

Problems solved by technology

[0005] 1. The workload of building the device system library is huge, and a large number of videos need to be recorded for backup:

[0006] 2. The operation of the equipment generally adopts the touch screen type, which is relatively simple;

[0007] 3. When the system database is large, the workload and difficulty of data storage and management will increase; if all the data is stored locally, the storage space required will be large, and the data cannot be updated at one time; if the data is stored On the server, because video files take up a lot of storage space, the data retrieved each time it is used requires a higher network speed, video freezes are prone to occur, and the hardware requirements are higher

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