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40results about How to "Realize intelligent service" patented technology

Intelligent express sending, storing and taking terminal and method

The invention discloses an intelligent express sending, storing and taking terminal which comprises a main cabinet mechanism, a central server and an auxiliary cabinet. The main cabinet mechanism comprises a main cabinet body, an industrial control host, a bar code scanner, an identity input device, an operating displayer, an LED display screen and a measuring device used for measuring the size and weight of a package. The auxiliary cabinet comprises a plurality of storage boxes, lock body parts and a lock containing device used for storing the lock body parts in a centralized mode, and the storage boxes are controlled to be opened and closed by the industrial control host. The invention further discloses a method including the intelligent express sending, storing and taking terminal. The method comprises the method of a sender for sending the package, the method of a recipient for taking the package, the method of an express company for receiving the package and the method of the express company for dispatching the package. A user can send, take and return the package on the terminal, and a courier can carry out the service of receiving, returning and dispatching the package on the terminal.
Owner:HANGZHOU KUAIGUI NETWORK TECH

Intelligent service device capable of simulating human interactions and method

The invention discloses an intelligent service device capable of simulating human interactions and a method. User sex and age are identified according to the image information of a user, and user voice information is textualized to obtain text information, and semantic analysis is performed on the text information and user questions are extracted; similar question query and answer recommendation are performed on the extracted user questions by means of database; finally the recommended answers are converted into voice answers which are played for the user and preset figure actions matched with the recommended answers or the voice answers are presented to the user, wherein the voice answers are of the voice types selected in accordance with the user sex and age. According to the device and method of the invention, there is no need to store large video data in advance so as to save memory space and reduce cost; big data analysis is used for realizing intelligent service and the user experience is improved.
Owner:XIAMEN KUAISHANGTONG TECH CORP LTD

Intelligent express sending, storing and taking terminal and method

The invention discloses an intelligent express sending, storing and taking terminal which comprises a main cabinet mechanism, a central server and an auxiliary cabinet. The main cabinet mechanism comprises a main cabinet body, an industrial control host, a bar code scanner, an identity input device, an operating displayer, an LED display screen and a measuring device used for measuring the size and weight of a package. The auxiliary cabinet comprises a plurality of storage boxes, lock body parts and a lock containing device used for storing the lock body parts in a centralized mode, and the storage boxes are controlled to be opened and closed by the industrial control host. The invention further discloses a method including the intelligent express sending, storing and taking terminal. The method comprises the method of a sender for sending the package, the method of a recipient for taking the package, the method of an express company for receiving the package and the method of the express company for dispatching the package. A user can send, take and return the package on the terminal, and a courier can carry out the service of receiving, returning and dispatching the package on the terminal.
Owner:HANGZHOU KUAIGUI NETWORK TECH

Intelligent express sending, storing and taking terminal and sending, storing and taking method thereof

The invention provides an intelligent express sending, storing and taking terminal and a sending, storing and taking method thereof. The intelligent express sending, storing and taking terminal comprises a main cabinet mechanism, a center server for processing data and information of the terminal and an auxiliary cabinet for storing express deliveries / objects. The main cabinet mechanism comprises a main cabinet body, an industrial control host arranged in the main cabinet body, a payment device for conducting payment and an identity input device for conducting identity input. The method includes the method for sending and storing the express deliveries by a sender, the method for taking the express deliveries by a receiver, the method for collecting the express deliveries by an express company and the method for delivering the express deliveries by the express company, a user conducts sending, receiving, taking and goods returning on the express deliveries through the terminal, and a courier conducts services of collecting the express deliveries, returning the express deliveries and delivering the express deliveries through the terminal. According to the terminal and method, operation is simple, working efficiency is greatly improved, and convenience is brought to life.
Owner:HANGZHOU KUAIGUI NETWORK TECH

Intelligent self-service type clothes washing system of public dormitory based on technique of Internet of Things and method of intelligent self-service type clothes washing system

The invention discloses an intelligent self-service type clothes washing system of a public dormitory based on technique of Internet of Things and a method of the intelligent self-service type clothes washing system. The intelligent self-service type clothes washing system comprises a radio frequency identification unit, a central processing unit, a washing control unit and a mobile client end APP (application). The method comprises the following main working steps that a user holds an RFID (radio frequency identification) tag to swipe a card to wash clothes, and the tag is used for storing the information of the user; a sensor group of the washing unit is used for controlling the clothes washing; after the clothes are washed, the central processing unit is used for sending a washing finishing command of a main control program to the mobile client end APP of the user through an information transmitting unit; when the washing of the clothes is finished but the clothes are not taken out, the use trusting degree of the user is set, and is adjusted according to the behaviors of the user. Different from the common household intelligent clothes washing machine, the intelligent self-service type clothes washing system and the method aim at a school group dormitory or a public laundry room, the single washing machines are integrated into a system, and the intelligent service between the server end and the client end is realized.
Owner:HOHAI UNIV CHANGZHOU

Meeting notice system and method based on context service

The invention relates to a meeting notice system and a method based on context service. The system is provided with five components: a client side, a service bus, a BPEL execution engine, a context service module and a communication service module. The meeting notice method comprises the following steps: after inputting a meeting notice request from the client side by a user, receiving the requestby the service bus, transmitting the request to the BPEL execution engine, and starting a meeting notice process module by the BPEL execution engine; in allusion to every conventioneer, respectivelyexecuting meeting notice service by the meeting notice process module: firstly, calling the context service module to obtain how to notify the current conventioneers and contact ways thereof and notice contents, then calling a corresponding service unit in the communication service module by the service bus in order to send a meeting notice to the conventioneer, and returning a notice result to the meeting notice process module; judging whether to notify the next conventioneer or not by the module, and returning a final result to the client side after notifying all conventioneers. The invention uses a plurality of communication means to automatically complete the meeting notice service through combining a semanteme reasoning technique.
Owner:BEIJING UNIV OF POSTS & TELECOMM

Intelligent pedestal pan cleaning device

An intelligent toilet cleaning device, comprising a purifier, a toilet body, a seat ring temperature sensor, a main controller, an auxiliary controller, a cleaning control device, a steam generating device, a water The foam generating device and flip cover module are composed. When the upper cover of the toilet is opened, the normally closed solenoid valve water flow switch and the booster pump are simultaneously activated to energize the water, and the high-pressure water flows through the water nozzle to suck out the foaming liquid from the foaming liquid bottle and mix it with water The water foam formed is sprayed in the toilet bowl, which plays the role of easy flushing of toilet dirt, no smell, and splash prevention. In the toilet, it can realize the function of intelligent buttock washing, women's washing, electric washer nozzle cleaning, and drying fan to dry the buttocks. After defecation, close the top cover of the toilet, turn on the steam heating pot to generate steam to clean and sterilize the toilet seat at high temperature, and then start the drying fan to blow hot air to dry the water marks on the toilet seat. The invention completes the waterway function application through circuit control, and realizes the whole cleaning process of the toilet before, during and after defecation.
Owner:黄贤斌

Intelligent voice tour guiding system and tour guiding method thereof

An objective of the invention is to provide an intelligent voice tour guiding system. The system can effectively solve problems in the prior art that a wearing terminal is large in volume, the wearing terminal can just guide tour according to fixed program, and tourist use experience is poor. The invention relates to an intelligent voice tour guiding system and a tour guiding method thereof. The system mainly comprises a voice terminal device, a wireless network, and a management server. The voice terminal device is connected with the management server in a wireless manner through a wireless network. The system can push tour guiding information to the voice terminal device in time through the wireless network according to tourist roles (including requirements), places, time, and other real-time elements, and performs intelligent determination and analysis according to scenic spot capacity, personnel density, tourist journey, weather variations, and other real-time data, and shows optimal tour paths for tourists, public service items and other practical information to tourists in time. The system can also answer consult of the tourists or solve problems the tourists need to solve through tourist voice interaction. The system can be applied in individual traveler self-service touring service, and can also be applied in team tour guide service. An objective is to provide comprehensive intimate intelligent tour guide service for self-service smart tourism of tourists.
Owner:杭州慧林科技有限公司

Food and drug supervision system and method based on gridding management

The invention discloses a food and drug supervision system and method based on gridding management. The supervision system comprises a cloud computing platform, a database platform, a gridding management platform and a mobile terminal user application platform, the gridding management platform is used for dividing the supervision range into grids, and food and drug production and circulation information of all supervision enterprises in the grids is marked on a geographic map information module (GIS); The supervision method comprises the steps of administrative supervision, technical supervision and inspection case handling, and inspection case handling comprises the steps of grid division, information collection, task providing, task dispatching, task processing, processing feedback, casechecking and checking and comprehensive evaluation. According to the invention, a food safety supervision system based on a GIS professional map for prevention is established, food and drug safety production and circulation process supervision are realized, and food and drug quality safety is guaranteed.
Owner:郭承湘 +2

Integrated health monitoring system and method for passenger car air conditioner

The invention discloses an integrated health monitoring system for a passenger car air conditioner. A frequency converter voltage sampling signal output end of a passenger car air conditioner frequency converter voltage sampling module of the integrated health monitoring system is connected with an input end of a processor, a temperature data collecting signal output end of a car interior and exterior temperature sampling module is connected with the input end of the processor, an air conditioner stop valve switching value monitoring signal output end of a passenger car air conditioner stop valve switching value monitoring module is connected with an air conditioner stop valve switching value monitoring signal input end, a stored data communication end of a storage device is connected with a stored data communication end of the processor, a health monitoring data output end of the processor is connected with a signal input end of a communication module, a signal output end of the communication module is in wireless communication with a communication end of a network cloud platform via a corresponding wireless Internet-of-Things card, a passenger car registration information mobile input terminal is connected with the network cloud platform, and a database server is connected with the network cloud platform. The integrated health monitoring system can be used for real-time monitoring and after-sale tracking of health condition of the passenger car air conditioner.
Owner:WUHAN SONGZ AUTOMOBILE AIR CONDITIONING CO LTD

Method of courier for collecting express mails through self-service device

The invention relates to a method for couriers to pick up express items by an express self-help unit. A courier operates a self-help transceiving express unit to pick up the express items. The method includes the steps of inputting information; allowing the courier to input an identity by means of a touch screen or keyboard, scanning, card swiping, voice, hand writing or fingerprinting; allowing a system to verify, after verification, allowing cabinets to sequentially or simultaneously open cabinet doors for parcels under delivery by an express company; picking up the parcels, namely allowing the courier to pick up the parcels and closing the cabinet doors; distributing information, namely, according to actual needs, allowing the system or background to transmit a message to inform part of senders, receivers, couriers and personnel in expression companies of the fact that the courier has picked up the express item. The method has the advantages that the express self-help unit assists the couriers in picking up express items, the couriers can arrange the time reasonably according to feedback of the unit, one courier can pick up multiple express items once, time is saved greatly, and work efficiency of the couriers is improved effectively.
Owner:HANGZHOU KUAIGUI NETWORK TECH

Multifunctional wisdom medical system

InactiveCN108447533AEnhanced accuracyEnhance rationalityHealthcare managementMedical automated diagnosisDiseaseCard reader
The present invention provides a multifunctional wisdom medical system. The system comprises a perception layer which is connected with a data interface layer, the data interface layer is connected with an application layer, the application layer is finally connected with a terminal system, the terminal system is internally provided with a data processing center, a man-machine interaction module,a card reader module, a registration printing module, a paper money payment module, a diagnostic report printing module, a Unionpay payment module, a UPS, an indicating lamp module, a voice output module and a camera, the data processing center has a machine learning module, the machine learning module employs an incremental Bayesian learning function, and all the modules in the terminal system are connected with the data processing center to input data into the data processing center. The multifunctional wisdom medical system can perform patient memory service and employs an incremental modeltraining method to perform intelligent learning and establish a disease wisdom medical model with a high generalization capacity.
Owner:JIANGSU YUANYAN MEDICAL EQUIP +2

Monitoring robot for information propaganda

The invention discloses a monitoring robot for information propaganda, and relates to the technical field of monitoring robots. The monitoring robot for information propaganda comprises a traveling base, a robot main body, a robot head, a control module, an obstacle avoidance module, a face recognition module, a sound recognition module and a network transmission module, wherein electric wheels are arranged at the bottom of the traveling base, and a controller of the electric wheels is connected with the control module; the robot main body is fixedly installed on the top of the traveling base;the robot head is fixedly connected with the top of the robot body through a rotating mechanism; the rotating mechanism is connected with the control module; and the network transmission module is connected with the control module. By arranging the face recognition module, the sound recognition module, the obstacle avoidance module and the like, the intelligent service is realized, the function of information display is achieved, the monitoring robot also has the functions of autonomous movement, face recognition, abnormal condition detection, recognition tracking and the like, the workload of personnel is reduced, and the propaganda service efficiency is improved.
Owner:河北网诺智能科技股份有限公司 +1

Power inspection unmanned aerial vehicle transfer station for accurate landing and battery charging and replacement based on infrared dot matrix

The invention discloses a power inspection unmanned aerial vehicle transfer station for accurate landing and battery charging and replacement based on an infrared dot matrix. The power inspection unmanned aerial vehicle transfer station comprises a support assembly, a bearing platform omni-directional moving system, a visual positioning and micro-deviation-rectifying system and a closed-loop control system, wherein the bearing platform all-directional moving system is arranged in the support assembly, the visual positioning and micro-deviation-rectifying system is arranged at the top end of the bearing platform all-directional moving system, and the bearing platform all-directional moving system and the visual positioning and micro-deviation-rectifying system are electrically connected with the closed-loop control system; the support assembly comprises a lower base rod and a conveying tray, an upper base rod is arranged at the top end of the lower base rod, and the lower base rod is connected with the upper base rod through a plurality of supporting rods. The power inspection unmanned aerial vehicle transfer station has the beneficial effects that accurate docking with an unmannedaerial vehicle is achieved, unmanned and intelligent services of the unmanned aerial vehicle are achieved, the technology can also be applied to the field of docking between other related products, and a solid foundation is laid for the unmanned field of China through accurate landing.
Owner:SHANDONG UNIV OF TECH +1

Software-defined intelligent architecture system and method for supporting rapid implementation of intelligent environment

ActiveCN111240649AEffective Smart ServiceLow costSoftware designSystem developmentEngineering
The invention provides a software-defined intelligent architecture system and method for supporting rapid implementation of an intelligent environment. The method comprises the following steps that: S1, a rule controller analyzes a script configuration file, decomposes intelligent implementation into computing units containing position information, and allocates a rule set corresponding to healthcare service to an intelligent node at a corresponding position based on the position information of the intelligent node; and S2, the intelligent node compiles a script configuration file based on the script interpreter, and compiles a script file corresponding to a functional algorithm in the health care service into a code file which can be executed by the system. According to the invention, intelligent service and function adjustment of the intelligent environment can be realized quickly and effectively, the cost of system development is fully reduced, and the flexibility of intelligent realization is improved.
Owner:CHONGQING UNIV

Information interaction docking and sharing system for multi-energy underground pipe network system

The invention discloses an information interaction docking and sharing system of a multi-energy underground pipe network system. The system comprises an underground pipe network information database and an underground pipe network information service platform, and the underground pipe network information database and the underground pipe network information service platform are in communication connection and achieve free information exchange, mutual calling of functional programs and joint cooperation to meet the application requirements of users. The underground pipe network information database comprises a data management module, a data object management module, a spatial index module, a database index module and a safety management module. The underground pipe network information service platform comprises a UDDI registration center, a distributed resource information service and a service cooperation engine. According to the method, spatial data from different sources and in different systems are fused in the same software environment to form a recognizable data form.
Owner:STATE GRID HEBEI ELECTRIC POWER CO LTD +1

Intelligent road navigation system and method based on big data

The invention relates to an intelligent road navigation system and method based on big data. The navigation system comprises a navigation host, a navigation interaction module, a positioning module, a map updating module and a cloud server module, wherein the navigation host is used for generating one or more navigation schemes for a user to plan a driving path according to a user navigation demand in combination with traffic data acquired from the cloud server module in real time; the cloud server module is used for acquiring, updating and storing map resource information in real time, and sending a map resource updating prompt to the map updating module of each user when the map resource information is updated; the map updating module judges whether to update map resource information in the navigation host according to a preset updating rule and a user operation instruction after receiving the map resource updating prompt; and the cloud server module is connected with each urban traffic command center to obtain traffic data of each place in real time. The intelligent road navigation system and method provided by the invention have the effect of intelligently providing navigation service for users.
Owner:苏州玛旭自动化科技有限公司

An e-commerce platform for implementing intelligent services

The invention discloses an electronic commerce platform for realizing intelligent service, which includes an e-commerce platform ontology, a touch display screen and solar panels; the top of the electronic commerce platform body is provided with a touch display screen, the front part of the electronic commerce platform body is provided with an object placing plate, A loudspeaker is distribute at that front of the electronic commerce platform body, universal wheels are arrange at the corners of the bottom of the electronic commerce platform body, a mounting plate is arranged at the rear of theelectronic commerce platform body, a telescopic plate is arranged at the top of the mount plate, and a solar panel is arranged at the top of the telescopic plate. The e-commerce platform realizes intelligent service, is convenient for customers to shop on the electronic platform to achieve an efficient security system, and can automatically erase records, on the one hand the platform can efficiently absorb solar power, on the other hand the platform can be opened to shield against shade, wind and rain, easy to use, through the rear part of the installation plate and telescopic plate, convenient for lifting and sliding use, convenient for height adjustment.
Owner:DEZHOU VOCATIONAL & TECHN COLLEGE

Automatic lifting platform of self-service terminal equipment

The invention discloses an automatic lifting platform of self-service terminal equipment. The automatic lifting platform comprises a substrate, a lifting platform, a hydraulic cylinder, a pressure sensor, a supporting rod, a seat, a hydraulic pump and a PLC, wherein the lifting platform is arranged in the substrate, the hydraulic cylinder is connected between the lifting platform and a substrate bottom plate, the pressure sensor is arranged on the upper surface of the lifting platform, the supporting rod is positioned above the pressure sensor, the seat is arranged on the upper end of the supporting rod, the hydraulic pump provides hydraulic pressure for the hydraulic cylinder, and the PLC is used for controlling the hydraulic cylinder. The automatic lifting platform can realize the intelligent service of an electric power and electric network service hall, improve the service quality, meet the popular trend of the self-service terminal equipment, facilitate the use of all the crowds, improve the operating convenience of the self-service terminal equipment, and especially eliminate the barriers of the children, the special crowds such as the action barrier crowds, and the like in use of the self-service terminal equipment.
Owner:STATE GRID CORP OF CHINA +2

Data acquisition system and monitoring system for rail train bearings and data acquisition method

The invention provides a wireless data acquisition system and wireless monitoring system for rail train bearings. With the wireless data acquisition system and the wireless monitoring system adopted, data of the rail train bearings can be effectively acquired, professional analysis is performed based on complete data, faults are accurately positioned, fault root causes are analyzed, a fault degradation trend is monitored, rolling prediction of the service lives of the bearings is realized, andnon-planned shutdown is reduced. The wireless monitoring system comprises a temperature vibration sensor for collecting vibration and temperature data on each bearing, a train TCMS system for obtaining rotating speed data of the bearings, a train bearing detection system for controlling, collecting and obtaining the vibration and temperature data on each bearing, and a cloud platform server for storing the data. The system further comprises an expert diagnosis platform used for analyzing data, positioning faults, analyzing fault root causes, monitoring fault degradation trends, predicting equipment faults in advance and achieving rolling prediction of the service lives of the bearings. Meanwhile, the invention further provides a wireless data acquisition method capable of using the wireless data acquisition system and the wireless monitoring system for the rail train bearings.
Owner:苏州捷杰传感技术有限公司

Intelligent robot for stoma patients

The invention belongs to the technical field of advanced manufacturing and automation, and particularly discloses an intelligent robot for stoma patients. The intelligent robot comprises a robot shell, a movement mechanism is arranged at the bottom end of the robot shell, a collection cavity, a supply cavity and a control mechanism are arranged in the robot shell, an ostomy bag collection mechanism is arranged in the collection cavity, and an ostomy bag supply mechanism is arranged in the supply cavity. The control mechanism comprises a panoramic camera, a recognition camera, a laser radar, a distance sensor, a control processor arranged in the robot shell and a rechargeable battery pack electrically connected with the control processor, wherein the panoramic camera, the recognition camera, the laser radar and the distance sensor are arranged at the top end of the robot shell, a timing module is arranged on a controller, and the control processor is electrically connected with a touch display screen and a sound alarm which are arranged on the robot shell. A control button electrically connected with the control processor is arranged on the robot shell.
Owner:HENAN CANCER HOSPITAL

Method, apparatus, device and storage medium for scene triggering

The present application proposes a method, device, device and storage medium for scene triggering, the method including: triggering the on-board monitoring system to acquire the current physical sign data of the driver according to the execution request of the target scene; determining the driving state of the driver according to the current physical sign data ; According to the driving state, trigger the corresponding scene execution module to execute the function corresponding to the driving state. The technical solution of the embodiment of the present application monitors the driving state of the driver during driving, and then triggers the corresponding scene execution module to perform corresponding functions, such as triggering the voice interaction module to remind in time and give corresponding suggestions, thereby improving driving safety. And realize the intelligent service of the vehicle and improve the user experience.
Owner:HUMAN HORIZONS (SHANGHAI) CLOUD COMPUTING TECH CO LTD

Intelligent self-service laundry method for public dormitories based on Internet of Things technology

The invention discloses an intelligent self-service type clothes washing system of a public dormitory based on technique of Internet of Things and a method of the intelligent self-service type clothes washing system. The intelligent self-service type clothes washing system comprises a radio frequency identification unit, a central processing unit, a washing control unit and a mobile client end APP (application). The method comprises the following main working steps that a user holds an RFID (radio frequency identification) tag to swipe a card to wash clothes, and the tag is used for storing the information of the user; a sensor group of the washing unit is used for controlling the clothes washing; after the clothes are washed, the central processing unit is used for sending a washing finishing command of a main control program to the mobile client end APP of the user through an information transmitting unit; when the washing of the clothes is finished but the clothes are not taken out, the use trusting degree of the user is set, and is adjusted according to the behaviors of the user. Different from the common household intelligent clothes washing machine, the intelligent self-service type clothes washing system and the method aim at a school group dormitory or a public laundry room, the single washing machines are integrated into a system, and the intelligent service between the server end and the client end is realized.
Owner:HOHAI UNIV CHANGZHOU

Method, device, equipment and storage medium for scene triggering

This application proposes a method, device, equipment, and storage medium of scene triggering. This method includes: according to the execution request of the target scene, detect the relationship between target objects and vehicles; triggers the corresponding first scenario execution module execution and derivationThe function corresponding to the position of the location; when the target seat is detected, the target object is detected, and the second scene execution module work is triggered; when the target object leaves the vehicle, the first display module shows the first AIC work.According to the method of embodiments in this application, under different detection conditions, different scene execution modules can be performed to perform corresponding functions, so that they can create romantic surprises for the target objects on important days, realize the intelligent services of the vehicle, and enhance the user experience.
Owner:HUMAN HORIZONS (SHANGHAI) CLOUD COMPUTING TECH CO LTD

Intelligent home system based on big data

The invention discloses an intelligent home system based on big data. Intelligent home control is subjected to system design based on a big data cloud platform; interconnection of an intelligent electrical household appliance, a central controller, the big data cloud platform and a mobile terminal is set up; in addition, since the big data cloud platform has a human brain function, much sensor information can be subjected to distributed parallel processing; an instruction is transmitted to bottom layer household appliance equipment according to a processing result to achieve intelligent service; and the most comfortable living environment can be easily enjoyed without any operation of people.
Owner:广东粤迪厚创科技发展有限公司 +1

A software-defined intelligent architecture system and method for supporting rapid realization of intelligent environment

The invention provides a software-defined intelligent architecture system and method for supporting rapid implementation of an intelligent environment. The method comprises the following steps that: S1, a rule controller analyzes a script configuration file, decomposes intelligent implementation into computing units containing position information, and allocates a rule set corresponding to healthcare service to an intelligent node at a corresponding position based on the position information of the intelligent node; and S2, the intelligent node compiles a script configuration file based on the script interpreter, and compiles a script file corresponding to a functional algorithm in the health care service into a code file which can be executed by the system. According to the invention, intelligent service and function adjustment of the intelligent environment can be realized quickly and effectively, the cost of system development is fully reduced, and the flexibility of intelligent realization is improved.
Owner:CHONGQING UNIV

Call center customer intelligent queuing system and method based on big data

The invention discloses a call center customer intelligent queuing system and method based on big data, and belongs to the technical field of intelligent queuing. The method comprises the following steps that 1, a call center records consultation information published by a client through various channels into a call center database, and the call center database inquires basic information of the client, personal information of the client, historical solved problems and historical unsolved problems according to related information displayed on the consultation channels by the client; 2, analyzing dominant factors of historical unsolved problems of clients based on a fault tree analysis method; 3, judging whether historical unsolved problems of the customer can be smoothly processed or not according to an analysis result in the step 2 in combination with customer basic information and customer personal information change conditions; and 4, predicting the type of the customer consultation information based on the customer basic information, the customer personal information, the historical solved problems and the historical unsolved problems.
Owner:山东沃伦通信技术有限公司
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