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Troubleshooting method and device

A fault processing method and technology of a processing device, which are applied in the field of communications, can solve the problems of high time consumption of faulty equipment and low fault processing efficiency, and achieve the effects of improving fault processing efficiency and reducing maintenance costs.

Active Publication Date: 2021-11-02
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since the administrator needs to go to the fault site to perform manual operations, it takes a lot of time for the faulty device to recover from the fault, and there is a problem of low fault handling efficiency

Method used

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  • Troubleshooting method and device
  • Troubleshooting method and device
  • Troubleshooting method and device

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Embodiment Construction

[0038] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0039] The present invention provides a kind of fault treatment method, refer to figure 1 , in the first embodiment of the fault handling method of the present invention, the fault handling method includes:

[0040] Step S10, collecting preset judgment information based on the target device, and acquiring fault judgment conditions corresponding to the target device;

[0041] It should be noted that the fault handling method proposed in this embodiment is mainly used in data centers and IT equipment clusters, and is specifically executed by a fault handling device, which can intelligently analyze and diagnose whether a device in the data center and IT equipment clusters is faulty, and When a failure occurs, the equipment failure is automatically handled to achieve the self-recovery of the equipment, without the effect...

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PUM

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Abstract

The invention discloses a fault processing method. The fault processing method includes: collecting preset judgment information based on a target device, and acquiring fault judgment conditions corresponding to the target device; information to determine whether the target device is faulty; when the target device is faulty, based on the fault information of the target device, a corresponding fault handling instruction is sent to the intelligent robot at the fault site, and the intelligent robot executes the fault processing instruction corresponding to the fault Resume operations to troubleshoot the target device. The invention also discloses a fault processing device. The invention can improve the failure handling efficiency of equipment.

Description

technical field [0001] The present invention relates to the technical field of communications, in particular to a fault handling method and device. Background technique [0002] With the rapid development of cloud computing technology, data centers are constantly being built to meet computing needs. At the same time, IT (Information Technology, information technology) equipment clusters are becoming larger and larger, with more and more equipment types, and more and more types of equipment. Diversity, which makes the management of data centers and IT equipment clusters more and more difficult. As a provider of computing, storage and network resources, once a problem occurs, it will cause heavy losses to customers. [0003] At present, the management method for data centers and IT equipment clusters is that when a device fails, the device management system receives the alarm information sent by the device, and the administrator obtains the alarm information through the syste...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
CPCH04L41/06H04L41/0654
Inventor 王力朋
Owner ZTE CORP
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