Automatic question and answer method and system

Abstract

The invention relates to an automatic question and answer method and system. The automatic question and answer system comprises a question and answer request module, a question and answer module, databases, a result display module and a data memory, wherein the question and answer module comprises a question sending unit, a feedback information processing unit and a third-party plug-in; and the databases include a dialogue party contact information database and a question database. A dialogue party list and a question group are generated according to a question and answer request sent by a client, the dialogue party contact information database and the question database; by analyzing information replied by dialogue party clients, whether questions in the question group are solved or not isjudged; the solved questions are tagged; and when all the questions are solved, a form formed by the questions corresponding to contact information of all dialogue parties in the dialogue party listand corresponding information replied by the dialogue parties is displayed, so that a user can select the most proper dialogue party according to the form conveniently.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an automatic question answering method and system. Background technique [0002] Natural language understanding technology is an important research direction in the field of artificial intelligence. It enables computers to understand and use human natural language, and can realize effective communication between humans and computers based on natural language. The natural language here includes various natural languages ​​used by humans, such as Chinese, English and so on. QA (automatic Question Answering, automatic answering) system is a system with natural language understanding technology as the core, which completes the analysis and processing of user questions on the one hand, and completes the generation of correct answers on the other hand. When users need to purchase, they can only search for the contact information of the supplier, contact the supplier actively, a...

AI Technical Summary

Problems solved by technology

When users need to purchase, they can only search for the contact information of the supplier, contact the supplier actively, ask for the data of the required product, and then compare multiple suppliers to select the appropriate product. This procurement method Not only is it time-consuming and laborious, but it is also possible that due to lack of contact information and human errors, it is impossible to communicate with more suppliers, and users cannot obtain the most suitable suppliers.

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