Scenic-spot tour guide consultation system based on artificial intelligence

Abstract

The invention discloses a scenic-spot tour guide consultation system based on artificial intelligence, and relates to the field of artificial intelligence. The system includes an intelligent terminalinteractive platform used for interaction of tourists and the system, and a knowledge base used for storing a large number of knowledge-based data information; an artificial intelligence server is internally provided with at least six engines, namely a keyword extraction engine, a judgment engine, an intelligent classification engine, a similar problem search engine, a manual service switch-over engine and an answer summary engine. The tourists raise questions to an intelligent terminal interaction platform, the scenic-spot tour guide consultation system extracts keywords of the questions andretrieves the keywords from a knowledge base, and answers the tourists need are shown through the platform; when the system does not retrieve the keywords in the knowledge base, the system keeps in contact with customer service staff to make the staff help answer the questions, the problems that existing scenic-spot management is troublesome and it is difficult for tourists to consult are solved,the management intensity of scenic spots is improved, and the system has the advantages of being convenient to use, easy to operate, and convenient for the tourists to obtain desired answers quickly.

Description

technical field [0001] The invention belongs to the field of artificial intelligence, in particular to an artificial intelligence-based scenic spot tour guide consulting system. Background technique [0002] At present, our country has a large population base, and the tourism industry is also constantly developing and growing. With the improvement of living standards, various scenic spots are almost full every day. With the increase of the number of people in the scenic spot, it is difficult for tourists to find a guide to help solve the problem when they encounter problems in the scenic spot. Facing the complex route of the scenic spot, the separation of tourists, and the omission of scenic spots all greatly delay the travel experience of tourists, how to strengthen the tourism management of scenic spots, Improving the quality and satisfaction of tourists has also become a major problem for the staff of major scenic spots. Contents of the invention [0003] The purpose o...

AI Technical Summary

Problems solved by technology

With the increase of the number of people in the scenic spot, it is difficult for tourists to find a guide to help solve the problem when they encounter problems in the scenic spot. Facing the complex route of the scenic spot, the separation of tourists, and the omission of scenic spots all greatly delay the travel experience of tourists, how to strengthen the tourism management of scenic spots, Improving the quality and satisfaction of tourists has also become a major problem for the staff of major scenic spots

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