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A method for handling abnormal car return on a car rental platform

A technology of car rental and processing methods, which is applied in data processing applications, buying and selling/lease transactions, handling coins or valuable banknotes, etc., and can solve problems such as reduced car rental efficiency, abnormal car returns, car rental platforms and membership impacts, etc.

Active Publication Date: 2021-09-10
宁波轩悦行电动汽车服务有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In the process of car rental, there are often cases of abnormal return of the car. In this case, both the car rental platform and members are partially affected, which leads to a decrease in the efficiency of car rental, and also leads to members' perception of the car rental platform. decline

Method used

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Embodiment Construction

[0050] The present invention will be further described below in combination with specific embodiments.

[0051] A method for processing an abnormal return of a car rental platform, specifically including the following processing methods:

[0052] (a) How to deal with abnormal vehicle positioning when the member cannot return the vehicle at the charging station; the specific operation steps are as follows:

[0053] (1) The member clicks on the car rental platform to return the car at the charging station;

[0054] (2) After receiving the car-return information sent by the car rental platform, the rental vehicle terminal sends abnormal location information to the car rental platform; after receiving the abnormal location information of the rental vehicle, the car rental platform sends feedback information to the rental vehicle to check the location of the rental vehicle. GPS restarts the operation until the rental vehicle restarts the GPS and sends the positioning information to ...

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Abstract

The invention discloses a method for processing abnormal car return on a car rental platform. It specifically includes the following processing methods: (a) processing methods for abnormal vehicle positioning when the member cannot return the car at the charging station; (b) processing methods for vehicle failure rescue when the vehicle rented by the member is out of power or malfunctions; (c) the member has returned the car but Network abnormality handling method for message loss; (d) system failure handling method for members unable to return the car due to system failure; every time the car rental platform returns the car abnormally, an alarm message will be generated to notify the car service personnel and customer service personnel, In case of verification by the vehicle service personnel, the customer service personnel will notify the vehicle service personnel to conduct on-site verification again, and the customer service personnel will finally notify the members of the monitoring results, and the monitoring and alarm information will be archived and processed at the same time. The beneficial effect of the present invention is to improve the processing efficiency of the rental vehicle for abnormal return, so that it can be put into the car rental system quickly and effectively, and the efficiency of car rental is improved.

Description

technical field [0001] The invention relates to the technical field related to car rental, in particular to a method for handling abnormal car return on a car rental platform. Background technique [0002] The car rental industry is known as a transportation service company. Because it does not need to apply for insurance, does not need annual inspection and maintenance, and the car model can be replaced at will, it controls the cost of the enterprise by renting a car instead of buying a car. This is a very popular management method among foreign companies. Gradually by the domestic enterprises and institutions and individual users of all ages. [0003] Car leasing refers to the separation of the asset use right of the car from the ownership, the lessor has the ownership of the asset, the lessee has the asset use right, and the lessor and the lessee sign a lease contract to exchange the use right. [0004] Car leasing refers to the operating mode in which the leasing operat...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/06G07F17/00G08B25/08
CPCG06Q30/0645G07F17/0057G08B25/08
Inventor 蒋阳川
Owner 宁波轩悦行电动汽车服务有限公司
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