Home appliance equipment repair method and air conditioner repair system

A technology for home appliances and maintenance systems, applied in the field of maintenance, can solve problems such as unequal fault information, repeated maintenance, and users do not have maintenance knowledge, and achieve the effect of improving user experience

Active Publication Date: 2021-01-26
AUX AIR CONDITIONING LTD BY SHARE LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

On the one hand, because users do not have the professional knowledge related to home appliances, they cannot accurately describe the real problems of home appliances when they report for repairs, so that the fault information obtained by maintenance personnel is not equal to the actual fault information, resulting in repeated repairs and other problems.
Repeated maintenance will not only waste resources, but even make users dissatisfied with after-sales service
On the other hand, some faults do not require door-to-door maintenance, but because users do not have specific maintenance knowledge, they report all problems that occur, resulting in the occupation of maintenance resources

Method used

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  • Home appliance equipment repair method and air conditioner repair system
  • Home appliance equipment repair method and air conditioner repair system
  • Home appliance equipment repair method and air conditioner repair system

Examples

Experimental program
Comparison scheme
Effect test

no. 1 example

[0038] Please refer to figure 2 , is a flow chart of the repair method for household electrical appliances provided by a preferred embodiment of the present invention. The repair method of home appliances includes the following steps:

[0039] Step S101 , the cloud platform 3 sends the operation data corresponding to the repair order to the maintenance server 4 according to the received repair order.

[0040] As an implementation, the repair instruction can be generated by the smart terminal 5 in response to the user's one-key repair operation. Specifically, the smart terminal 5 can generate a repair instruction according to the device identification information of the household electrical appliance 2 selected by the user and bound to the smart terminal 5 .

[0041] Further, the smart terminal 5 and the home appliance 2 can be bound in the following manner: the smart terminal 5 collects the device information of the home appliance 2 to be bound in response to user operation...

no. 2 example

[0066] Please refer to Figure 4 , an air conditioner maintenance system 8 provided by an embodiment of the present invention, the air conditioner maintenance system 8 may include an air conditioner 7 , a cloud platform 3 and a maintenance server 4 communicating with each other. Among them, the cloud platform 3 stores the real-time uploaded operating data of the air conditioner 7, and the maintenance server 4 pre-stores multiple types of faults that can be self-recovered and the faults that can be repaired online in the background. The detailed scheme in this system can be realized by referring to the above method, as follows:

[0067] The cloud platform 3 is configured to send the operation data corresponding to the repair order to the maintenance server 4 according to the received repair order corresponding to the air conditioner 7 .

[0068] The maintenance server 4 is configured to perform fault type analysis according to the operation data to obtain analysis results.

...

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Abstract

The invention provides a repair method for household appliances and an air conditioner repair system. The home appliance repair method includes: the cloud platform sends the operation data corresponding to the repair instruction to the maintenance server according to the received repair instruction corresponding to the home appliance; the maintenance server analyzes the fault type according to the operation data to obtain the analysis result ; When the analysis result includes that the fault type belongs to the first type of fault, the maintenance server will send the corresponding operation data to the maintenance network that communicates with the maintenance server according to the repair order, so as to repair the household appliances; the first type of fault does not include the pre-stored possible Self-recovery faults and the above-mentioned faults that can be repaired in the online background. Avoid reporting all failures to maintenance outlets, resulting in occupation of maintenance resources. At the same time, the maintenance network can obtain the operation data of household appliances, and can accurately analyze the real cause of the operation failure, so as to efficiently help users solve the existing failure.

Description

technical field [0001] The invention relates to the technical field of maintenance, in particular to a repair method for household appliances and an air conditioner repair system. Background technique [0002] The length of the life cycle of home appliances is one of the basic criteria for users to purchase. Therefore, increasing the life cycle length of home appliances is one of the important concerns of every home appliance manufacturer. For home appliance manufacturers, to increase the life cycle of home appliances, in addition to improving the performance of home appliances during the research and development stage of home appliances, they also need to continuously improve after-sales maintenance services. [0003] At present, the way for users to obtain after-sales maintenance services is to call 400 to manually report for repairs, or to report for repairs by themselves through the WeChat official account. Although these methods are very quick to report for repair, th...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): F24F11/38F24F11/58F24F11/64
CPCF24F11/38F24F11/58F24F11/64
Inventor 胡侃伦
Owner AUX AIR CONDITIONING LTD BY SHARE LTD
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