Home appliance equipment repair method and air conditioner repair system

A technology for home appliances and maintenance systems, applied in the field of maintenance, can solve problems such as unequal fault information, repeated maintenance, and users do not have maintenance knowledge, and achieve the effect of improving user experience
CN108844181BActive Publication Date: 2021-01-26AUX AIR CONDITIONING LTD BY SHARE LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
AUX AIR CONDITIONING LTD BY SHARE LTD
Publication Date
2021-01-26

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Abstract

The invention provides a repair method for household appliances and an air conditioner repair system. The home appliance repair method includes: the cloud platform sends the operation data corresponding to the repair instruction to the maintenance server according to the received repair instruction corresponding to the home appliance; the maintenance server analyzes the fault type according to the operation data to obtain the analysis result ; When the analysis result includes that the fault type belongs to the first type of fault, the maintenance server will send the corresponding operation data to the maintenance network that communicates with the maintenance server according to the repair order, so as to repair the household appliances; the first type of fault does not include the pre-stored possible Self-recovery faults and the above-mentioned faults that can be repaired in the online background. Avoid reporting all failures to maintenance outlets, resulting in occupation of maintenance resources. At the same time, the maintenance network can obtain the operation data of household appliances, and can accurately analyze the real cause of the operation failure, so as to efficiently help users solve the existing failure.
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Description

technical field

[0001] The invention relates to the technical field of maintenance, in particular to a repair method for household appliances and an air conditioner repair system. Background technique

[0002] The length of the life cycle of home appliances is one of the basic criteria for users to purchase. Therefore, increasing the life cycle length of home appliances is one of the important concerns of every home appliance manufacturer. For home appliance manufacturers, to increase the life cycle of home appliances, in addition to improving the performance of home appliances during the research and development stage of home appliances, they also need to continuously improve after-sales maintenance services.

[0003] At present, the way for users to obtain after-sales maintenance services is to call 400 to manually report for repairs, or to report for repairs by themselves through the WeChat official account. Although these methods are very quick to report for repair, th...

Claims

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