Voice detection analysis method, device thereof, computer equipment and storage medium

A technology of speech detection and analysis method, applied in speech analysis, speech recognition, instruments, etc., which can solve the problems of high difficulty and high maintenance cost, and achieve the effects of enhancing flexibility, improving user experience, and reducing implementation cost and complexity
CN108962282AActive Publication Date: 2018-12-07京北方信息技术股份有限公司
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
京北方信息技术股份有限公司
Publication Date
2018-12-07

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Abstract

An embodiment of the invention discloses a voice detection analysis method, a device thereof, computer equipment and a storage medium. The method comprises the steps of acquiring a to-be-analyzed voice; according to the type of the to-be-analyzed voice and detecting voice type information of a voice detecting model, determining at least one voice detecting model which matches the to-be-analyzed voice; for aiming at each voice detecting model which matches the to-be-analyzed voice, determining the operation result of each detecting rule according to the speaker kind, content information, the rule type of each detecting rule, the operator and the preset detecting content in the to-be-analyzed voice; determining the operation result of each voice detecting model according to the operation result of the detecting rule, and evaluating the to-be-analyzed voice according to the operation result of each voice detecting model. The voice detection analysis method, the device thereof, the computer equipment and the storage medium have advantages of optimizing an existing voice detecting analysis method, improving voice detecting analysis flexibility, reducing realizing cost and complexity invoice detection analysis, and improving user experience.
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Description

technical field

[0001] The embodiments of the present invention relate to the field of voice detection, and in particular, to a voice detection and analysis method, device, computer equipment, and storage medium. Background technique

[0002] In order to improve service quality and performance, call centers or customer service centers in banking, insurance, telecommunications, transportation, and other industries will conduct quality inspections of the voice conversations of agents or account managers in customer service work, marketing work, and other business scenarios to check the agent or account manager. Whether the content and method of the speech conform to the regulations and requirements of the unit.

[0003] At present, existing voice quality inspection methods include manual quality inspection methods and voice quality inspection systems based on artificial intelligence technology.

[0004] Among them, the manual quality inspection method is mainly through the qu...

Claims

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