Intelligent insurance recommendation method, device and intelligent insurance robot device

A recommendation method and intelligent technology, applied in the fields of instruments, data processing applications, business, etc., can solve the problems of user experience, lack of user information, and insufficient system professional recommendation, so as to improve the accuracy, improve the abstraction ability, and increase the effectiveness. Effect

Active Publication Date: 2019-01-04
ZHONGAN ONLINE P&C INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the insurance scenario, most of the existing technologies are based on the recommendation of the preset process, which cannot give users a real and reliable experience, or because some systems have little accumulation of insurance knowledge, or have little knowledge of user information, the recommendation is not systematic enough. As a result, the insurance robot cannot respond well to user input, which is a big problem currently facing

Method used

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  • Intelligent insurance recommendation method, device and intelligent insurance robot device
  • Intelligent insurance recommendation method, device and intelligent insurance robot device
  • Intelligent insurance recommendation method, device and intelligent insurance robot device

Examples

Experimental program
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Embodiment 1

[0043] figure 1 It is a flow chart of the smart insurance recommendation method provided by Embodiment 1 of the present invention. Such as figure 1 As shown, the intelligent insurance recommendation method provided by the embodiment of the present invention includes the following steps:

[0044] 101. Perform preprocessing on user voice information acquired through voice interaction.

[0045] Specifically, the voice information input by the user is removed from the environment noise, and then converted into text information, and the text information is subjected to preprocessing including removal of modal particles and word segmentation. In the scenario of voice interaction with insurance users, after the user inputs the dialogue voice, the input voice information will first remove the environmental noise, and then perform text preprocessing on the noise-removed voice information. The preprocessing here includes removing modal particles, removing sentences Punctuation and st...

Embodiment 2

[0069] figure 2 It is a flow chart of the smart insurance recommendation method provided by Embodiment 2 of the present invention. Such as figure 2 As shown, the intelligent insurance recommendation method provided by the embodiment of the present invention includes the following steps:

[0070] 201. Remove environmental noise from the voice information input by the user, and then convert it into text information, and perform preprocessing on the text information including removing modal particles and word segmentation.

[0071] Specifically, the voice information input by the user is removed from the environment noise, and then converted into text information, and the text information is subjected to preprocessing including removal of modal particles and word segmentation. In the scenario of voice interaction with insurance users, after the user inputs the dialogue voice, the input voice information will first remove the environmental noise, and then perform text preproce...

Embodiment 3

[0099] Figure 4 It is a schematic flowchart of the smart insurance recommending device provided in Embodiment 3 of the present invention. Such as image 3 As shown, the intelligent insurance recommendation device provided by the embodiment of the present invention includes:

[0100] The preprocessing module 41 is used for preprocessing the voice information input by the insurance user. Specifically, the preprocessing module 41 is used to: remove the environmental noise from the voice information input by the user, and then convert it into text information, and remove modal particles and word segmentation for the text information.

[0101] Preferably, the pre-processing module 41 is also used for automatically correcting the word segmentation text information through an automatic error correction model according to the insurance knowledge base. Specifically, according to the insurance knowledge base, through the automatic error correction model, the text information after w...

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Abstract

The invention discloses an intelligent insurance recommendation method, a device and an intelligent insurance robot device, belonging to the technical field of artificial intelligence. The method comprises the following steps of: preprocessing the user voice information obtained through voice interaction; the preprocessed text information being classified into intention information and entity identification information, and the intention information and entity identification information being obtained; combining the intention information, entity identification information and insurance user portrait information, corresponding insurance recommendation being performed; at the voice interaction scene, preprocessing the acquired voice of the acquired user, then combining intention recognitionclassification and entity recognition, at last, combining the result of intention classification, entity recognition result and user portrait information, the insurance recommendation being intelligently carried out through big data combination analysis, so as to meet the requirement of intelligent insurance service of users in the prior art. is the method and the device are applicable to the technical fields of intelligent recognition and recommendation of similar insurance, and have good application prospect.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to an intelligent insurance recommendation method, device and intelligent insurance robot equipment. Background technique [0002] Scenario-based risk identification and personalized generation of risk protection schemes are very challenging tasks, and have a very broad market prospect, helping users identify and prevent risks. The existing risk identification has dialogue scenarios, but it is not based on the voice system; while there are voice recognition scenarios, it is not combined with insurance recommendations. [0003] Recommender systems are very relevant to real application scenarios. In the insurance scenario, most of the existing technologies are based on the recommendation of the preset process, which cannot give users a real and reliable experience, or because some systems have little accumulation of insurance knowledge, or have little knowledge of use...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06G06Q40/08G06F17/27
CPCG06Q30/0631G06Q40/08G06F40/295G06N3/045
Inventor 刘琦郑伟伟冯建超郑刚
Owner ZHONGAN ONLINE P&C INSURANCE CO LTD
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