Method and device for grading service quality

Abstract

The embodiment of the present application provides a method and device for grading service quality. The method and device are applied to the Internet of Views. The Internet of Views includes a first network management client, a second network management client, and the first network management client. The client and the second network management client are connected to the video networking server through the network management server, and a plurality of video networking terminals connected to the video networking server. In the application embodiment, the operation and maintenance administrator can use the first network management client to pair Service quality complaints are managed hierarchically, and assigned to the corresponding operation and maintenance personnel through the network management server, so that the operation and maintenance personnel can view the service quality data on the second network management client, and obtain the generated information through the network management server and the Internet of View server in turn. The business situation data of the Internet-of-TV terminals that describe the service quality complaints, and conduct specific analysis based on the business situation data, and solve the current complaints of the Internet-of-TV terminals in a timely manner, so as to improve the customer's user experience.

Description

technical field

[0001] The present application relates to the technical field of Internet of Things, in particular to a service quality grading method and a service quality grading device. Background technique

[0002] The Internet of View is an important milestone in the development of the Internet, a more advanced form of the Internet, and a real-time network that can realize real-time transmission of high-definition video across the entire network that cannot be realized by the Internet at present, and push many Internet applications to high-definition video, high-definition face-to-face. In the end, the world will have no distance, and the distance between people on a global scale is only one screen away.

[0003] With the wide application of the Internet of Vision in the whole range, more and more businesses are carried out through the Internet of Vision. Customers of different businesses have different experience in using it, and service quality complaints are on the r...

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