System fault diagnosis method

Abstract

The invention discloses a system fault diagnosis method. The system fault diagnosis method comprises the following steps of acquiring fault attributes of a diagnosed software system through a networkmanagement system, conducting matching in a preset rule database according to the fault attributes, and generating a fault diagnosis decision list according to the matching degree of the fault attributes and the preset rule database; when the fault attribute is unsuccessfully matched with a preset rule database, sending the fault attribute to a fault analysis and rule development end for analysis;and receiving a new processing rule obtained by analyzing unsuccessfully matched fault attributes by the fault analysis and rule development end, and merging the new processing rule into the rule database.

Description

technical field [0001] The invention relates to a system fault diagnosis method. Background technique [0002] In the maintenance process of the software system, there are mainly two problems that need to be dealt with, one is the hardware problem, and the other is the software problem. Hardware problems are mainly caused by abnormal hardware. A certain component does not work normally. It may be caused by hardware damage or design defects, which affects the operation of the system. Such problems are often concentrated, and the collection of problem phenomena and problem causes is relatively small, which is easier to troubleshoot. , the requirements can be met by organizing and outputting the hardware troubleshooting manual; software problems are more complicated, generally caused by unreasonable configuration, configuration errors, incomplete network components, unreasonable resource planning, transmission or other network problems, and at the same time due to network The ...

AI Technical Summary

Problems solved by technology

Hardware problems are mainly caused by abnormal hardware. A certain component does not work normally. It may be caused by hardware damage or design defects, which affects the operation of the system. Such problems are often concentrated, and the collection of problem phenomena and problem causes is relatively small, which is easier to troubleshoot. , the requirements can be met by organizing and outputting the hardware troubleshooting manual; software problems are more complicated, generally caused by unreasonable configuration, configuration errors, incomplete network components, unreasonable resource planning, transmission or other network problems, and at the same time due to network The complexity of this kind of software problem phenomenon and the corresponding relationship between the cause of the problem is very large, which requires maintenance personnel to have an excellent technical foundation and long-term technical accumulation to solve software system problems, which makes the learning cost of software system maintenance too high. It also makes the maintenance group of the software system unable to face ordinary users or general maintenance personnel, and the maintenance is very inconvenient