Remote assistance method and device

A technology of remote assistance and equipment, applied in the field of communication, can solve problems such as reducing video frame rate, resolution video quality, affecting remote assistance efficiency, remote assistance obstacles, etc., to save bandwidth/traffic, improve assistance efficiency, and save costs. Effect

Pending Publication Date: 2019-08-16
HISCENE INFORMATION TECH CO LTD
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

In the existing remote assistance methods, when the network is poor, the video frame rate, resolution, video quality, etc. will be reduced, or the video will be turned off directly, and the audio will be used for remote assistance.
This remote assistance method cannot accurately grasp the on-site environment, which will bring certain obstacles to remote assistance, affect the efficiency of remote assistance, and even fail to achieve the effect of assistance

Method used

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  • Remote assistance method and device
  • Remote assistance method and device
  • Remote assistance method and device

Examples

Experimental program
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Embodiment Construction

[0045] The application will be described in further detail below in conjunction with the accompanying drawings.

[0046] In a typical configuration of the present application, the terminal, the device serving the network, and the trusted party all include one or more processors (for example, a central processing unit (Central Processing Unit, CPU)), an input / output interface, a network interface and Memory.

[0047] Memory may include non-permanent memory in computer-readable media, random access memory (Random Access Memory, RAM) and / or non-volatile memory, such as read-only memory (Read Only Memory, ROM) or flash memory (Flash Memory). Memory is an example of computer readable media.

[0048] Computer-readable media, including both permanent and non-permanent, removable and non-removable media, can be implemented by any method or technology for storage of information. Information may be computer readable instructions, data structures, modules of a program, or other data. ...

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PUM

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Abstract

The invention aims to provide a remote assistance method and device, and the method specifically comprises the steps of obtaining the image information of a to-be-assisted field if the communication connection between a first user device and a second user device meets a predetermined weak network triggering condition; sending the image information to the second user device; receiving the remote assistance information about the image information returned by the second user device; and presenting the remote assistance information through the first user device. According to the application, the good remote assistance can still be achieved in a weak network, the assistance efficiency can be improved while the cost is saved, meanwhile, the bandwidth/flow is greatly saved, the good remote assistance can be completed even in a 2G network, and the use experience of a user is improved.

Description

[0001] This case claims the priority of CN 201910250594.4 (a method and device for remote assistance) technical field [0002] The present application relates to the communication field, and in particular to a technology for remote assistance. Background technique [0003] Augmented Reality (AR for short) is a technology that calculates the position and angle of the camera image in real time and adds the corresponding image. The goal of this technology is to put the virtual world on the screen and interact with the real world. AR remote assistance is a process in which the remote communication party provides remote operation guidance to the local communication party through the display of AR through audio and video communication. In the existing remote assistance methods, when the network is poor, the video frame rate, resolution, video quality, etc. are reduced, or the video is directly turned off, and audio is used for remote assistance. This remote assistance method cann...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04N7/14
CPCH04L67/08H04N7/141
Inventor 胡军廖春元徐健钢李文卿
Owner HISCENE INFORMATION TECH CO LTD
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