The invention provides a user statistics method and device, equipment and a machine readable storage medium, and is applied to CPE equipment, and the method comprises the steps: generating user information according to a user with an obtained address; generating summary information according to the generated user information; and packaging the summarized information into a DHCPv6 renewal message sent to the BRAS equipment, and sending the DHCPv6 renewal message packaged with the summarized information to the BRAS equipment, so that the BRAS equipment acquires the summarized information according to the received DHCPv6 renewal message. According to the technical scheme, after the CPE performs statistics on the user information and summarizes the user information, the message is added to theDHCPv6 renewal message, and the request message is reported to the BRAS equipment along with the renewal message, so that the BRAS equipment obtains the summarized information, and the BRAS equipmentcounts the accurate summarized user information including the user number according to the information reported by each CPE equipment, thereby improving the problem that the user number cannot be counted on the BRAS equipment.