Service monitoring method and device for transnational roaming terminal

Abstract

The invention discloses a service monitoring method and device for a transnational roaming terminal, and the method comprises the steps: selecting an SIM card from a card pool, and judging the fault type according to the operation state of routing equipment and the state of a heartbeat packet reported to a server by the routing equipment; wherein the heartbeat packet carries flow information of the routing equipment; and sending the fault type to the server, so that the server sends an alarm message corresponding to the fault type to a target object. In the method, manual participation is notneeded in the fault judgment and alarm monitoring process, so the labor cost consumption and the working complexity are reduced. According to the method, the fault of the card/routing equipment can bequickly and timely diagnosed and fed back, and the type of the fault of the target object can be clearly generated, so that a solution can be taken in time, thereby facilitating overseas users to access the network through the routing equipment and the SIM card in the card pool, improving the user experience, and improving the alarm efficiency and the fault processing efficiency.

Description

technical field [0001] The present application relates to the technical field of mobile data communication, in particular to a service monitoring method and device for a transnational roaming terminal. Background technique [0002] When a user outside the country surfs the Internet through a mobile terminal, high international roaming charges are usually generated. For this, the user can detect the geographical location of the user, select the corresponding SIM (Subscriber Identification Module, Subscriber Identification Module) card in the card pool, and Access to the network through the cross-border roaming terminal associated with the SIM card, so that overseas users can access the network, and provide data traffic statistics services, reducing the cost of going abroad to surf the Internet. Among them, the transnational roaming terminal is generally a routing device. [0003] When users access the network through the above methods, they often encounter problems with the ...

AI Technical Summary

Problems solved by technology

[0004] However, in the actual operation process, due to the uncontrollability and laxity of human processing, for example, when overseas users encounter problems, they may not be able to give timely feedback to relevant personnel, or relevant personnel may not check and deal with the problems reported by overseas users in a timely manner, etc. , may cause the failed routing device to flow out again, or the user cannot access the Internet through the routing device due to the failure of the SIM card in the card pool, resulting in poor user experience

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