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Vehicle and accessory analysis and maintenance system, and client online management system and method

A management method and customer technology, applied in the field of data analysis, can solve problems affecting the life and death of enterprises, poor product market, decline in product competitiveness, etc., to achieve the effect of easy technical maintenance, huge economic benefits, and ensuring market competitiveness

Inactive Publication Date: 2019-11-15
SHANGHAI PATEO INTERNET TECH SERVICE CO LTD
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  • Application Information

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Problems solved by technology

[0008] However, the above-mentioned methods cannot adapt to the current information age with rapid development, and cannot provide strong support from the perspective of data analysis, resulting in a poor product market, a decline in product competitiveness, and even affecting the survival of enterprises.

Method used

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  • Vehicle and accessory analysis and maintenance system, and client online management system and method
  • Vehicle and accessory analysis and maintenance system, and client online management system and method

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Embodiment Construction

[0045] In order to further illustrate the technical means and effects adopted by this application to achieve the intended application purpose, the application will be described in detail below in conjunction with the accompanying drawings and preferred embodiments.

[0046]Through the description of the specific implementation mode, the technical means and effects adopted by the application to achieve the intended purpose can be understood more deeply and specifically. However, the attached drawings are only for reference and description, and are not used to explain the application. limit.

[0047] see figure 1 , figure 1 It is a schematic flowchart of an embodiment of an RFM model-based customer online management method in this application.

[0048] In this embodiment, the RFM model-based customer online management method includes but not limited to the following steps.

[0049] Step S101, acquiring the customer's online and offline interaction information, the interaction...

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Abstract

The invention provides a vehicle and accessory analysis and maintenance system and a client online management system and method. The method includes: obtaining online and offline interaction information of a client, wherein the interaction information is an interaction condition of online and offline transaction, after-sales and / or feedback of the client; analyzing the interaction information of the customer by adopting an RFM model; performing analyzing to obtain an RFM value of the client, wherein the RFM numerical value represents the interactive popularity of online and offline transaction, after-sales and / or feedback of the customer; grouping and classifying the customer according to the RFM numerical value, and adopting a corresponding service mode for customers belonging to different groups and classes to realize online management of the customer. By means of the mode, a new data analysis processing method can be adopted, all-around analysis management can be conducted on customers, the market competitiveness of products is guaranteed, technical maintenance of enterprises is facilitated, and huge economic benefits are brought to the enterprises.

Description

technical field [0001] This application relates to the technical field of data analysis, in particular to an RFM (Recency, Frequency, Monetary) model-based customer online management system and method, and an analysis and maintenance system for vehicles and accessories using the RFM model-based customer online management system . Background technique [0002] In the prior art, the RFM model is an important tool and means to measure customer value and customer profitability. Among the many analytical modes of customer relationship management (CRM), the RFM model is widely mentioned and used. [0003] In this field, CRM (Customer Relationship Management) is of great significance. For example, in order to improve core competitiveness, enterprises use corresponding information technology and Internet technology to coordinate the interaction between enterprises and customers in sales, marketing and services. In order to improve its management methods, it provides customers with...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q30/00
CPCG06Q30/01G06Q30/016G06Q10/20
Inventor 黄忠睿马智尹春风浦晨晨
Owner SHANGHAI PATEO INTERNET TECH SERVICE CO LTD
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