Intelligent dialing method, device, equipment and computer-readable storage medium

Abstract

The invention discloses an intelligent dialing method, which includes: when a dialing instruction is detected, obtaining the reminder cases in the current reminder queue, and determining the connection rate of each reminder case in the dialing interval corresponding to the dialing instruction; determining The maximum dial volume of the dialing interval, and formulating a dialing plan for the urging case in the dialing interval based on the connection rate and the maximum dialing volume; based on the dialing instruction, dialing according to the dialing plan. The invention also discloses an intelligent dialing device, equipment and computer-readable storage medium. When a dialing instruction is detected, the present invention formulates a dialing plan for the current dialing interval through the connection rate of the urging case and the maximum dialing volume of the current dialing interval, and dials according to the dialing plan, so as to flexibly urge the urging case and reduce the dialing cost , realize intelligent dialing.

Description

technical field [0001] The present invention relates to the technical field of financial technology (Fintech), in particular to an intelligent dialing method, device, equipment and computer-readable storage medium. Background technique [0002] In recent years, with the continuous development of financial technology (Fintech), especially Internet finance, artificial intelligence technology has been introduced into the daily services of financial institutions such as banks. In the daily service process of financial institutions such as banks, users often encounter situations where users fail to keep their promises after the due date, such as overdue repayment, etc. At this time, financial institutions need to urge users to perform their credit duties as soon as possible, so how to urge users who have failed to keep their promises after the due date Fulfilling credit responsibilities? [0003] The traditional method of urging is to manually call the untrustworthy user to urge...

AI Technical Summary

Problems solved by technology

[0004] However, the existing robots follow the logic of first-come-first-dial when making reminder calls, and as long as there are cases pending reminders that have not been completed, the robot will call. This dialing logic does not take into account the current The possibility of answering at any time, the average number of calls for each target user is relatively high, and the cost of calling is high. Obviously, the existing robots are not intelligent enough to be flexible when urging overdue and untrustworthy users to perform their credit duties. to urge

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