Intelligent dialing method, apparatus and device, and computer readable storage medium

Abstract

The invention discloses an intelligent dialing method, which comprises the following steps: when a dialing instruction is detected, obtaining urging cases in a current urging queue, and determining the call completing rate of each urging case in a dialing interval corresponding to the dialing instruction; determining the maximum dialing amount of the dialing interval, and making a dialing plan ofthe urging case in the dialing interval based on the call completing rate and the maximum dialing amount; and dialing according to the dialing plan based on the dialing instruction. The invention further discloses an intelligent dialing apparatus and device, and a computer readable storage medium. When the intelligent dialing method detects a dialing instruction, the dialing plan of the current dialing interval is formulated through the call completing rate of the prompting case and the maximum dialing amount of the current dialing interval, and dialing is performed according to the dialing plan, and the prompting case is flexibly prompted, so that the dialing cost is reduced, and intelligent dialing is realized.

Description

technical field [0001] The present invention relates to the technical field of financial technology (Fintech), in particular to an intelligent dialing method, device, equipment and computer-readable storage medium. Background technique [0002] In recent years, with the continuous development of financial technology (Fintech), especially Internet finance, artificial intelligence technology has been introduced into the daily services of financial institutions such as banks. In the daily service process of financial institutions such as banks, users often encounter situations where users fail to keep their promises after the due date, such as overdue repayment, etc. At this time, financial institutions need to urge users to perform their credit duties as soon as possible, so how to urge users who have failed to keep their promises after the due date Fulfilling credit responsibilities? [0003] The traditional method of urging is to manually call the untrustworthy user to urge...

AI Technical Summary

Problems solved by technology

[0004] However, the existing robots follow the logic of first-come-first-dial when making reminder calls, and as long as there are cases pending reminders that have not been completed, the robot will call. This dialing logic does not take into account the current The possibility of answering at any time, the average number of calls for each target user is relatively high, and the cost of calling is high. Obviously, the existing robots are not intelligent enough to be flexible when urging overdue and untrustworthy users to perform their credit duties. to urge

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