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Passenger flow analysis method and system based on voice recognition

A technology for passenger flow analysis and speech recognition, applied in the field of statistical analysis, can solve the problems of high labor cost and large storage space for video images, and achieve the effect of saving labor costs and storage space.

Inactive Publication Date: 2020-02-21
上海明胜品智人工智能科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In offline stores, managers are more concerned about the customer flow of the store. Some stores will use a video surveillance system to capture image information in the store around the clock, and replay the video screen or view the monitoring screen in real time by a dedicated person to understand the customer flow of the store. Situation; this method requires a large labor cost, and a large number of video images require a large storage space

Method used

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  • Passenger flow analysis method and system based on voice recognition
  • Passenger flow analysis method and system based on voice recognition
  • Passenger flow analysis method and system based on voice recognition

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Embodiment Construction

[0038] The application describes a number of embodiments, but the description is illustrative rather than restrictive, and it will be obvious to those of ordinary skill in the art that within the scope of the embodiments described in the application, There are many more embodiments and implementations. Although many possible combinations of features are shown in the drawings and discussed in the detailed description, many other combinations of the disclosed features are possible. Except where expressly limited, any feature or element of any embodiment may be used in combination with, or substituted for, any other feature or element of any other embodiment.

[0039] This application includes and contemplates combinations of features and elements known to those of ordinary skill in the art. The disclosed embodiments, features and elements of this application can also be combined with any conventional features or elements to form unique inventive solutions as defined by the clai...

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Abstract

The invention discloses a passenger flow analysis method and system based on voice recognition. The method comprises the following steps of collecting conversation voice information of an employee inconversation with a customer; determining customer voice information containing customer voice by identifying employee voice information in the conversation voice information; determining customer identity information according to the voiceprint features of the customer voice information; and performing statistical analysis on the customer flow information according to the customer identity information. According to the embodiment of the invention, passenger flow analysis is carried out on the basis of voice recognition, so that automatic statistical analysis on passenger flow is realized, manpower cost and storage space are saved, and management personnel can reasonably allocate human resources according to passenger flow conditions.

Description

technical field [0001] This article relates to the field of statistical analysis, especially a voice recognition-based passenger flow analysis method, system and computer-readable storage medium. Background technique [0002] In offline stores, managers are more concerned about the customer flow of the store. Some stores will use a video surveillance system to capture image information in the store around the clock, and replay the video screen or view the monitoring screen in real time by a dedicated person to understand the customer flow of the store. Situation; this method requires a large labor cost, and a large number of video images require a large storage space. [0003] In addition, in scenarios such as telephone shopping and service consultation, managers also need to understand the passenger flow situation. Contents of the invention [0004] The present application provides a speech recognition-based passenger flow analysis method, system and computer-readable st...

Claims

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Application Information

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IPC IPC(8): G10L17/02G10L17/04G10L17/22G06Q30/02
CPCG10L17/02G10L17/04G10L17/22G06Q30/0201
Inventor 朱树荫梁志婷徐浩吴明辉
Owner 上海明胜品智人工智能科技有限公司
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