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A technology for making calls and orders, applied in the fields of electronic digital data processing, instruments, data processing applications, etc., can solve the problems of reducing the frequency of checking short messages, traffic safety hazards, untimely, etc., to improve professional service accuracy and improve delivery success. efficiency, reducing the risk of leakage
Pending Publication Date: 2020-05-19
SUNING CLOUD COMPUTING CO LTD
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[0003] However, there are some problems that need to be solved in the above three methods: when sending delivery information through the first short message, the user has too many short messages and cannot pay attention to the delivery information in time, and the user has a lot of short messages, such as advertising push text messages, marketing Text messages, fraudulent text messages, etc., users will not easily reply, and reduce the frequency of checking text messages
The second type of mobile APP pushes delivery information. Some users enable the message reminder function and can receive the message in time, but users cannot see it in time; , not in time
When the third type of courier or food delivery person makes a direct call, the mobile phone number is 11 digits. A courier brother has hundreds of orders a day. Direct manual calls will lead to too slow efficiency. Some delivery personnel still ride while riding. Make a phone call, traffic safety is more dangerous
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Embodiment 1
[0036] like figure 1 As shown, this embodiment provides a method for making calls based on an order, including the following steps:
[0037] S1: Scan the order number to obtain and save the order address and the phone number corresponding to the order, and automatically dial the phone number based on the order-based delivery strategy;
[0038] S2: automatically connect and the machine recognizes the phone number corresponding to the consignee's voice information, and starts the machine conversation;
[0039] S3: extracting the keywords of the voice information, extracting reply voices from the reply thesaurus corresponding to the keywords and sending them to the consignee;
[0040] S4: When the reply speech cannot be extracted from the reply thesaurus and reply to the consignee, convert the machine dialogue into a manual dialogue.
[0041] Specifically, in the process of making a phone call through an order, the order is first scanned to determine the phone number and delive...
Embodiment 2
[0046] like image 3 As shown, this embodiment provides a system for making calls based on orders, including:
[0047] The order scanning module 1 is used to scan the order number to obtain and save the order address and the phone number corresponding to the order, and automatically dial the phone number based on the delivery strategy of the order;
[0048] The machine identification module 2 is used for automatically connecting and machine identifying the voice information of the phone number corresponding to the consignee, and starting the machine dialogue;
[0049] Machine reply module 3, for extracting the keywords of the voice information, extracting reply voices from the reply thesaurus corresponding to the keywords and sending them to the consignee;
[0050] The manual conversion module 4 is configured to convert the machine dialogue into a manual dialogue when the machine reply module 3 cannot extract the reply voice from the reply thesaurus and reply to the consignee...
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Abstract
The invention discloses a method and system for making a call based on an order. The method comprises the following steps of: scanning an order number, acquiring and storing an order address and a telephone number corresponding to the order, and automatically dialing the telephone number based on a distribution strategy of the order; automatically connecting and identifying voice information of aconsignee corresponding to the telephone number by a machine, and starting machine conversation; extracting keywords of voice information, extracting reply voice from a reply word bank corresponding to the keywords, and sending the reply voice to the consignee; and converting the machine conversation into a manual conversation when the reply voice cannot be extracted from the reply word bank and the consignee cannot be replied. According to the method and the system, telephone communication is carried out between the machine and the consignee, in the delivery process of a deliveryman, the delivery efficiency can be remarkably improved, the delivery time of the deliveryman is saved, the success rate of one-time delivery is improved by directly making the call by means of the order, the riskof personal information leakage of the consignee is reduced, and the professional service level of the deliveryman is improved.
Description
technical field [0001] The invention relates to the field of intelligent voice, in particular to a method and system for making calls based on orders. Background technique [0002] In the current logistics, express delivery, and takeaway industries, after users shop or place orders on the Internet, the courier or takeaway brother needs to contact the user to understand the delivery time, location and other issues, and the general delivery location. There are supermarkets, properties, express cabinets, rookie stations, etc. When contacting the user in the final delivery, the following methods are generally used: first, send a short message; second, push the delivery information through the APP on the consignee's mobile phone; third, make a direct call to receive the goods The person's phone number, the courier brother enters the phone number, makes a call, the user also answers the phone, and the express delivery can be completed in time. [0003] However, there are some pr...
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Application Information
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