Operation and maintenance service management method and device
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A service management, operation and maintenance technology, applied in the field of information management, can solve the problems of unfavorable asset and configuration management mechanism, effective operation and maintenance, lack of perfect system evaluation system, etc.
Pending Publication Date: 2020-09-22
GUIZHOU WUJIANG HYDROPOWER DEV +1
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[0005] The embodiment of the present invention provides a method and device for operation and maintenance service management, which solves the problem of split management between the operation and maintenance service management of the superior company and the subordinate enterprises in the prior art, and the lack of a perfect system evaluation system, which is not conducive to asset Technical issues related to effective operation and maintenance of configuration management mechanisms
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Embodiment 1
[0070] figure 1 It is a schematic flowchart of an operation and maintenance service management method in an embodiment of the present invention. Such as figure 1 As shown, the embodiment of the present invention provides an operation and maintenance service management method, the method comprising:
[0071] Step 110: Obtain first job information, where the first job information is job information submitted by the first terminal user.
[0072] Step 120: Obtain a first job attribute according to the first job information.
[0073] Specifically, terminal users perform corresponding authority operations through their own user accounts, upload relevant work information to the system through the terminal, and determine the user information sent according to the work information, such as the name of the user's unit, department, position, and account name , permission content, etc., while the work information includes specific attributes, content, and related requirements.
[0074...
Embodiment 2
[0110] Based on the same inventive concept as the operation and maintenance service management method in the foregoing embodiments, the present invention also provides an operation and maintenance service management method and device, such as figure 2 As shown, the device includes:
[0111] A first obtaining unit 11, the first obtaining unit 11 is configured to obtain first job information, and the first job information is job information submitted by a first terminal user;
[0112] A second obtaining unit 12, configured to obtain a first work attribute according to the first work information;
[0113] A third obtaining unit 13, the third obtaining unit 13 is configured to obtain second job information, and the second job information is job information submitted by a second terminal user;
[0114] A fourth obtaining unit 14, configured to obtain a second work attribute according to the second work information;
[0115] A fifth obtaining unit 15, the fifth obtaining unit 15 ...
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Abstract
The invention provides an operation and maintenance service management method and device, and the method comprises the steps: obtaining first and second work information, wherein the first work information is submitted by a first terminal user, and the second work information is submitted by a second terminal user; according to the first working attribute of the first working information, obtaining a first classification instruction, and collecting the working information meeting the first working attribute to obtain a first classification data set; according to the working attribute of the second working information, obtaining a second classification instruction, and collecting the working information meeting the second working attribute to obtain a second classification data set; performing tracking evaluation on the first classification data set and the second classification data set to obtain tracking evaluation data; and obtaining evaluation results corresponding to the first classification data set and the second classification data set according to the tracking evaluation data. The technical problems that operation and maintenance service management of superior companies andsubordinate enterprises are in split management, a perfect system evaluation system is lacked, and effective operation and maintenance of assets and configuration management mechanisms are not facilitated are solved.
Description
technical field [0001] The present invention relates to the technical field of information management, in particular to an operation and maintenance service management method and device. Background technique [0002] IT Operations Management (IT Operations Management) helps enterprises to establish an IT operation and maintenance model that responds quickly and adapts to the business environment and business development of the enterprise, and realizes ITIL-based process framework and operation and maintenance automation. With the deepening of business informatization in domestic enterprises, the operation and maintenance of IT equipment and software that the IT operation and maintenance department is responsible for has become more and more complicated and technically difficult. Traditional IT tools and processes focus on technology rather than business goals. Business Service Management (Business Service Management) enables IT to easily meet the needs of the business, tran...
Claims
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Application Information
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