Return visit service system for home-based care service

Abstract

The invention discloses a return visit service system for home-based care service, and relates to the field of home-based care service. The system comprises a return visit sheet system and a return visit management system. The return visit order system comprises a return visit service scheduling system and an order service module. The return visit management system comprises a return visit sheet module, a return visit recording module, a return visit statistics module and a return visit configuration module. According to the invention, dual guarantee of automatic and manual intervention return visit in the home-based care return visit service process is realized, the whole process of the return visit service can be integrally controlled and data can be stored, query can be carried out at any time, high intelligence of quality control return visit in the home-based care service system is realized, and the service quality of the home-based care service system is improved. A traditional offline scheduling and return visit recording mode is replaced, and the timeliness, the accuracy and the quality of return visit service are effectively improved; dynamic generation and reasonable-frequency return visit service can be realized, all clients are ensured to obtain return visit, and return visit records are managed in a unified manner.

Description

technical field [0001] The invention belongs to the field of home care services for the elderly, and in particular relates to a return visit service system for home care services for the elderly. Background technique [0002] With the development of society, the average life expectancy of people is getting longer and longer, which brings about the increasingly severe problems of population aging and pension problems. Correspondingly, home care services for the aged have risen rapidly as a new form of the modern pension service system. Demand On the other hand, it is difficult to control the quality of home care services for the elderly, and the service quality of nursing staff cannot be guaranteed, so that the demands of customers cannot be met in a timely manner. [0003] Existing customer return visits are mainly based on quality control spot checks, the coverage rate is not high, and there are repeated return visits and problems missed by return visits. Some customers are...

AI Technical Summary

Problems solved by technology

[0002] With the development of society, the average life expectancy of people is getting longer and longer, which brings about the increasingly severe problems of population aging and pension problems. Correspondingly, the home-based care service has risen rapidly as a new form of the modern pension service system. The demand On the other hand, it is difficult to control the quality of home care services for the elderly, and the service quality of nursing staff cannot be guaranteed, so that customers' demands cannot be met in a timely manner.

[0003] Existing customer return visits are mainly based on quality control spot checks, the coverage rate is not high, and there are repeated return visits and problems missed by return visits. Some customers are returned many times a month, and some customers do not return once a year. , I can’t tell if there is suffering; and the return visit that mainly converts complaints is mainly the effect of repairing the past. If the customer has risen to complaint behavior, it means that there are big loopholes in the previous service quality control; Rigid, the quality control specialists come to the door three times a week, and there is no one at the customer's home. This kind of inefficiency will often happen

It is impossible to form a system for the record of return visit results. It is impossible to know the overall satisfaction of customers and which problems of nurses in which service stations will receive centralized feedback.

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