Automatic processing recommendation method and system for fault work order and electronic equipment

Abstract

The invention discloses an automatic processing recommendation method and system for a fault work order and electronic equipment. The method comprises the following steps: receiving the fault work order; a processing step of matching whether a fault work order exists in the fault recommendation model; if the matching is successful, outputting a matching fault processing step; judging whether the step is a query step; if the step is the query step, automatically matching fault related information for query, and outputting a query result; and after fault processing is completed, fault filing is carried out on the processing steps, and standardized recording is carried out as a fault processing scheme. According to the method, the aims of carrying out standardized recording on the processing information in the process and effectively recording the fault processing scheme are achieved, and high-value data accumulation is provided for a subsequent intelligent algorithm.

Description

technical field [0001] The invention relates to the technical field of work order processing, in particular to an automatic processing recommendation method, system and electronic equipment for fault work orders. Background technique [0002] At present, a work order management system has been established for complaints and faults. The main management objects are trouble ticket information and trouble ticket circulation information. The processing method and process management of fault work orders are missing. The processing method for core faults is the input text The information cannot be verified and analyzed accordingly. [0003] The existing work order management system has the following disadvantages: [0004] 1. Effective information cannot be precipitated into knowledge for others to use; [0005] 2. There is a large amount of invalid information, such as: processing completed, processed and other information; [0006] The above disadvantages lead to the inability...

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Problems solved by technology

[0004] 1. Effective information cannot be precipitated into knowledge for others to use;

[0005] 2. There is a large amount of invalid information, such as: processing completed, processed and other information;

[0006] The above disadvantages lead to the inability to effectively record the knowledge and experience of fault handling, and the operation and maintenance work is heavily dependent on the experience of the operation and maintenance personnel themselves; the intelligentization of operation and maintenance work is the future trend, and how to effectively accumulate data is an urgent problem to be solved at present

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