Enhancements to unified communications and messaging systems

a technology applied in the field of unified communications and messaging systems, can solve the problems of difficult for the recipient to identify new or changed information, long messages, and poor help to users, and achieve the effect of quick identification of the course, easy and effective respons

Inactive Publication Date: 2014-04-03
SOFTWARE HOTHOUSE
View PDF5 Cites 14 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0012]Accordingly, this invention provides a system and method for presenting messages, whether sent or received, in such a w

Problems solved by technology

While this allows messages to be seen chronologically or by subject it is not good at helping the user to grasp quickly what has been “said” by whom, to whom and when.
Furthermore, the common practice of including the text of a received email within the reply to that email leads to very long messages—much of which is duplicating one or more other messages already received.
This makes it harder for the recipient to identify the new or changed information within each exchang

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Enhancements to unified communications and messaging systems
  • Enhancements to unified communications and messaging systems
  • Enhancements to unified communications and messaging systems

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

Participants in an Email Thread

[0050]Consider first, the presentation of the list of participants associated with a received message and one's own position within this list. The message will typically have come “From” a single individual or source and be sent “To” one or more recipient addresses. It may also have been copied for information (“cc:”) to one or more addresses. It may also have been “blind-copied” (“bcc:”) to one or more addresses. The “blind copy” list, by definition, is not normally visible to other recipients though it is advantageous to be aware that one has only been blind-copied on a message.

[0051]FIG. 1 shows a simple E-mail as printed by a typical application. Notice the long list of “To:” (1) and “cc:” (2) addresses. As printed, the full extent of the “To:” list (1) is not visible unless the user clicks on the “+” symbol to expand it. On a device with limited display area, such as a handheld computer or RIM Blackberry® the list would normally be in a scrollable...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention relates to a system and method of handling a plurality of communications between parties. Novel approaches to the presentation, storage and creation of both real-time and “store and forward” interactions are presented. These make it easier for a user of the system to read and understand what is being communicated, by whom and to whom. This extends beyond the presentation of a single message to sets of related messages. By combining recording of real-time interactions with the presentation and handling of inherently “store and forward” mechanisms, users find it easier to mix and match communication methods optimally for the task at hand.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]The instant application is a continuation of U.S. patent application Ser. No. 13 / 002,858, titled “ENHANCEMENTS TO UNIFIED COMMUNICATIONS AND MESSAGING SYSTEMS”, filed on Jan. 6, 2011, which is the national stage entry of and claims priority to PCT application serial number PCT / EP2009 / 052670, titled “ENHANCEMENTS TO UNIFIED COMMUNICATIONS AND MESSAGING SYSTEMS”, filed on Mar. 6, 2009, which claims priority to GB patent application serial number 0804164.2, titled “ENHANCEMENTS TO UNIFIED COMMUNICATIONS AND MESSAGING SYSTEMS” filed on Mar. 6, 2008, the entire specifications of which are incorporated herein by reference.BACKGROUND OF THE INVENTION[0002]1. Field of the Invention[0003]The invention relates to a system and method of handling a plurality of communications between parties. Novel approaches to the presentation, storage and creation of both real-time and “store and forward” interactions are presented.[0004]2. Discussion of the State...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): H04L12/58G06Q10/00
CPCH04L51/04G06Q10/107H04M2250/60H04M1/72436H04L51/56
Inventor BLAIR, CHRISTOPHER DOUGLAS
Owner SOFTWARE HOTHOUSE
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap