The invention relates to the technical field of computers, particularly to an APP-based repair-requesting
system and method. The
system includes a resident user side, an emergency maintenance personnel side, a management side and a
server side, the user side and the emergency maintenance personnel side realize information interaction through the APP, the
server side optimizes the whole maintenanceprocess, and the management side is responsible for data updating and monitoring. The APP-based repair-requesting
system provided by the invention has the following advantages: 1, time wasted by man-to-man information interaction is avoided, manpower cost is reduced, a
human error is avoided, and the overall emergency maintenance efficiency is improved; 2,
server-based information interaction avoids the contradiction caused by information nonidentity between residents and emergency maintenance personnel; 3, a
scoring system urges emergency maintenance personnel to provide services of higher quality; 4, through intelligent message pushing, inconvenience caused to a user by an accidental or scheduled outage is reduced, so that the user can cope with a power outage accident more calmly; and5, an intelligent assessment system provides an importance basis for examination of emergency maintenance personnel.