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Configuration method and system for IVR flow path main menu used for intelligent network

A configuration method and intelligent network technology, applied in the field of telecommunication, can solve the problems of long cycle, limited revenue of operators, unfavorable development of new business functions, etc., and achieve the effect of improving economic efficiency and reducing business development

Active Publication Date: 2011-06-22
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The traditional IVR process function menu is simple, fixed, and non-configurable. No matter whether an operator needs to add or delete an IVR function module, or adjust the attributes of an existing function module, it must modify the version and re-upgrade to a new version. The cycle is long and high cost
This is not conducive to the development of new business functions, and at the same time, the income of operators and others is also limited

Method used

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  • Configuration method and system for IVR flow path main menu used for intelligent network
  • Configuration method and system for IVR flow path main menu used for intelligent network
  • Configuration method and system for IVR flow path main menu used for intelligent network

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Embodiment Construction

[0021] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0022] The present invention proposes a method for dynamic configuration of IVR (Interactive Voice Response) process function menu, provides operators with a method for dynamically configuring function menu items and quickly customizing services, and at the same time facilitates the expansion of new business functions, thereby saving development , maintenance costs, and a technology that greatly reduces investment.

[0023] Through the concept of dynamic configurability of the function menu of the SCP service IVR process, dynamically configure the attributes of each function module as described above.

[0024] Due to the need to dynamically configure the IVR functio...

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Abstract

This invention discloses a configuration method for main menu used in interactive phone response flow of an intelligent network including: configuring related function module to each processing service in the intelligent network, setting a database storing related attribute of the function module and setting a function menu dynamic configured function process module and calling the module to modify related attribute of the function module in the database according to the information changed at the service control point. This invention also discloses a configuration system including: one or multiple function modules, a database and a function menu dynamic function process module.

Description

technical field [0001] The invention relates to the field of telecommunication industry, in particular to a method for dynamic configuration of an IVR (Interactive Voice Response) process function menu in an OCS (Online Charging System) business of an intelligent network. Background technique [0002] The intelligent network is an architecture used to generate and provide services, and its most important feature is to provide various special value-added services quickly, conveniently, flexibly and economically. The IVR management process, as an important business process in the prepaid smart business, has developed rapidly in recent years, especially with the development of the OCS business, many new business functions have emerged, providing users with more and more intelligent services. Operators have achieved huge economic benefits. [0003] IVR management business processes are still developing rapidly around the world, and each operator has different requirements. How...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F17/30H04M3/42
Inventor 朱仲亮周志军
Owner ZTE CORP
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