Method of implementing self-help service and self-help service platform

A self-service and platform technology, applied in the field of mobile communication, can solve the problems of limited arrangement, small usage, affecting the utilization rate of self-service, etc., to achieve the effect of convenient use and improved utilization efficiency

Active Publication Date: 2008-04-09
CHINA MOBILE GRP GUANGDONG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] self service shortcoming lead to consequences 10086IVR Interactive Voice Response (Interactive Voice Response, IVR) process node It is difficult for customers to find the service they want Increasing pressure on human traffic
[0007] limited programming Recording length should not be too long no sales function 10086 extension number 1008611 is under a lot of pressure The resource utilization ratio of other expansion numbers to lower The connection rate of 1008611 may vary with the customer Decrease with increase in requests Unbalanced resource allocation SMS self-service too much code It is difficult for customers to reach their destination in one step Customers u

Method used

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  • Method of implementing self-help service and self-help service platform
  • Method of implementing self-help service and self-help service platform
  • Method of implementing self-help service and self-help service platform

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Embodiment Construction

[0019] Preferred embodiments of the present invention will be described below with reference to the accompanying drawings. In the figures referred to, the same components in different figures are denoted by the same reference numerals.

[0020] Referring to FIG. 1 , it is a schematic structural diagram of a specific embodiment of the self-service platform in the present invention. As shown in the figure, the self-service platform 1 includes at least two modules among a first module 11 , a second module 12 , a third module 13 , a fourth module 14 and a fifth module 15 . The self-service platform 1 can generally be installed on a mobile terminal, and the mobile terminal can complete corresponding self-service through the self-service platform 1 .

[0021] Wherein, the first module 11 is used for realizing the SMS self-service function. The first module 11 can realize functions such as call fee inquiry, business inquiry, and business handling by sending short message codes. Th...

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Abstract

The inventive embodiment discloses a self-service realization method, which includes: selecting needed self-service in a self-service platform, wherein, the self-service includes short message service, automatic voice service, wireless network service, network service and at least two kinds of service in USSD; the self-service platform interacts with a self-service server, in order to realize self-service, according to the selected self-service server. The inventive embodiment also discloses a self-service platform. The invention provides with a plurality of self-service modes for selection on the same self-service platform, with no need of short message code, phone number, WAP or WEB address to be remembered by users, with the advantages of simple and convenient usage, self-service utilization rate increase, manual service utilization rate decrease and operator service resources utilization efficiency improvement.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a method for realizing self-service and a self-service platform. Background technique [0002] At present, for mobile phone users, there are mainly the following ways to obtain various services provided by mobile communication operators: [0003] 1. Manual service: the user dials the manual service number provided by the mobile communication operator to obtain services or handle business; 2. SMS service: the user sends the SMS code to the SMS port provided by the mobile communication operator, which is processed by the server managed by the operator Return the corresponding service text message, so as to enable the user to obtain the service or handle the business; 3. Automatic voice service: the user dials the automatic voice number provided by the mobile communication operator, and obtains the service or handles the business according to the automatic voice prompt; 4. Wirele...

Claims

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Application Information

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IPC IPC(8): H04Q7/22H04L29/08H04W4/16H04W88/18
Inventor 石泉李卫锋
Owner CHINA MOBILE GRP GUANGDONG CO LTD
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