Consumer information transmitting and receiving system and method based on short message platform

Abstract

The invention discloses a consumption information receiving-transmitting system based on a short message platform and a method. The receiving-transmitting system comprises an information collecting device for collecting customer data, an information receiving-transmitting device for transmitting the consumption information to the client or receiving the feedback information from the client, and an information generating system. The input end of the information generating system is connected with the information collecting device, and the output end thereof is connected with the information receiving-transmitting device for transmitting the preset consumption information to the client or receiving the feedback information from the client. The receiving-transmitting method is to establish correlation between the customers and the consumption products; through setting the receiving-transmitting conditions and contents of the consumption information, when specific consumption behavior happens, the consumption information is automatically generated by the information generating system and transmitted to the customers. The receiving-transmitting processes of the consumption information are automatically performed by a computer completely without human operations, so the invention is favorable for improving the information service efficiency and quality of enterprises and reducing service costs.

Description

technical field [0001] The invention relates to a consumption information sending and receiving system for realizing tracking service to customers in the commodity transaction process, and a method for sending or receiving information through the system. Background technique [0002] At present, in the process of commodity transactions in various industries, consumers hope to obtain better after-sales service, and merchants are constantly looking for better service methods. With the development of computer technology and communication technology, traditional manual service methods have been gradually replaced, and electronic information services are gradually realized. Therefore, various service systems developed and designed are also emerging. Existing service systems can usually be divided into the following categories: the first category is the artificial telephone service system, that is, the service system based on the existing communication network, which manually dial...

AI Technical Summary

Problems solved by technology

[0004] However, there are some common defects in the above-mentioned various types of service systems: firstly, the service systems all need human participation, and the service subjects are still provided by staff members (such as voice services); for system users, it is necessary to Configure a certain number of service personnel and provide them with relevant business training, the cost is relatively high

Second, due to personnel factors, it is difficult to guarantee uniform service quality, and it is also very difficult to supervise and evaluate service personnel, so timely, accurate and effective services cannot be guaranteed

In addition, there is another type of service system, which is also a computer system based on a communication network. It blindly sends service information to non-specific consumer groups, thus causing the phenomenon of "spamming", which is not only disgusted by consumers, but also A large amount of spam is generated, which increases the burden on the communication network

Images