Treatment method and system of extension telephone traffic in virtual switchboard as well as virtual switchboard server

Abstract

The invention discloses a treatment method and system of extension telephone traffic in a virtual switchboard as well as a virtual switchboard server. The virtual switchboard server connected with an intelligent network comprises a user management unit, a calling control unit and a traffic control unit; when an incoming call calls a first extension telephone in a group, the traffic control unit controls the calling control unit to get through a talk channel between the incoming call and the first extension telephone; and when the incoming call needs to be forwarded to a second extension telephone in the group, the traffic control unit receives a forwarding command of the first extension telephone or the second extension telephone, acquires the information of the second extension telephone in the forwarding command through the user management unit and controls the calling control unit to forward the incoming call from the first extension telephone to the second extension telephone so as to realize the talk between the incoming call and the second extension telephone. The invention is more convenient and timely for the extension telephones in the group to forward and pick up without regional limitation.

Description

technical field [0001] The invention relates to the field of communications, in particular to a method and system for processing extension traffic in a virtual switchboard and a virtual switchboard server. Background technique [0002] In the current communication field, the enterprise switchboard is generally realized by connecting the switchboard of the communication operator through a program-controlled switchboard or switchboard server. When the users in the enterprise are relatively concentrated, it is more convenient to answer the calls within the enterprise. However, large-scale enterprises generally have set up different offices or branches in different urban areas or cities. The office locations are not concentrated, and the extensions cannot be moved at will. In this case, the current traffic answering method has some disadvantages. Scenarios for users to use the enterprise switchboard include: 1. User A dials the extension of employee B of the company he needs to...

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to provide a processing method, system and virtual switchboard server for extension telephone traffic in a virtual switchboard, so as to solve the problem of inconvenient extension transfer or pick-up in the prior art

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