Method and device for processing operation/maintenance work orders based on mobile terminal

Abstract

The invention discloses a method and device for processing operation / maintenance work orders based on a mobile terminal. The method mainly comprises the following steps: 1) an operation / maintenance center information desk receives fault maintenance application; 2) the operation / maintenance center information desk registers the fault request; 3) the operation / maintenance center information desk creates a work order and determines the operation / maintenance personnel for processing the fault; 4) the operation / maintenance center information desk sends a short message to notify an operation / maintenance mobile terminal; 5) the operation / maintenance mobile terminal receives the notification short message; 6) the work order link of the short message is clicked on the operation / maintenance mobile terminal to open the work order page; 7) a receiving button is clicked on the operation / maintenance mobile terminal to receive the work order; 8) the fault is processed; 9) the work order link in the short message is clicked on the operation / maintenance mobile terminal to open the work order page, a fault solution is filled in, and the work order is submitted; and 10) the operation / maintenance center information desk determines whether the fault is solved according to the submitted fault solution, and notifies the client through a short message. By adopting the method, the operation / maintenance personnel can improve the execution and feedback speed of the work order so as to reduce the execution time of the work order.

Description

technical field [0001] The invention relates to the field of IT operation and maintenance services, in particular to a method and device for processing operation and maintenance work orders based on mobile terminals. Background technique [0002] As the operation and maintenance outsourcing market gradually develops from the incubation period to the growth period, in order to improve the competitiveness of the business, the demand for operation and maintenance outsourcing services will be fully upgraded, from the implementation of partial operation and maintenance outsourcing services to the implementation of the overall strategy outsourcing services, the scope of demand continues to expand, which is undoubtedly an excellent market opportunity for IT outsourcing service providers, but for many service providers, how to provide customers with lower cost and higher efficiency High service quality, winning the trust of customers, and winning in the fierce competition pose new c...

AI Technical Summary

Problems solved by technology

Even if the work order is completed, it usually takes several hours to confirm the completion. Artificially extending the execution time of the work order affects the service quality and slows down the execution of subsequent business links.

At the same time, because there is no technical means to monitor the actual situation and standardization of the work tasks, there are often problems of irregular construction, affecting the quality and safety of the work, and even leaving hidden safety hazards. If an accident occurs, there is no effective basis for accountability.

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