Information processing method and information processing system
An information processing method and technology of an information processing system, applied in the field of information processing, can solve problems such as inability to realize diversified multimedia operations and inability to provide
Active Publication Date: 2016-04-20
SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING CO LTD
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Problems solved by technology
[0005] However, at present, it is not possible to realize diversified multimedia operations in the car, such as real-time download of entertainment items, query of road conditions, weather query, vehicle usage status query and life information query, etc.
Especially for different users, it is impossible to provide users with personalized life guide information according to their preferences or habits
Method used
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[0049]The inventors of the present invention found that in the prior art, when the requester makes a business request for life guide information, the query results obtained on the requester cannot be screened for different users according to user information, so personalized services cannot be realized.
[0050] The technical solutions of the present invention will be further described below in conjunction with the accompanying drawings and through specific implementation methods.
[0051] figure 1 It is a schematic structural diagram of the information processing system in the first embodiment of the present invention. like figure 1 As shown, the information processing system includes a requester 10, a service platform 12, an information processing center 14, and a customer relationship management (Customer Relationship Management, CRM) system 16, wherein the requester 10, the service platform 12, the customer relationship management system 16 and the information The proces...
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An information processing method and its system, wherein the information processing method includes: after obtaining a service request from a requesting end related to life guide information, analyzing the service request to obtain an analysis result, in which at least Including the keyword of the service request and the user who issued the service request; obtaining the keyword of the user information corresponding to the user's preference information in the user relationship management system that stores the user information; extracting the keyword from the source data of the life guide The keyword of the business request and the life guide information corresponding to the keyword of the user information; and the extracted life guide information is sent to the requesting end. The invention can complete the query of life guide information according to the user's needs, and provide personalized life guide information according to the user's information.
Description
technical field [0001] The invention relates to information processing technology, in particular to an information processing method and an information processing system for providing life guide information according to service requests and user information. Background technique [0002] At present, with the development of automobiles and multimedia, there are more and more requirements for multimedia operations in automobiles. For example, there are usually ordinary VCD playback systems on vehicles, which can listen to music and play video signals. Some vehicles are also equipped with a GPS system, which can identify the location of the vehicle through satellite positioning and navigate the vehicle. [0003] With the development of communication technology, application services based on communication networks have become more and more popular. People's requirements for obtaining information through communication networks are increasing, and communication networks are requir...
Claims
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IPC IPC(8): G06F17/30
Inventor 姜宇姚禹张志宏李树新朱军罗建龙
Owner SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING CO LTD