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Pure IP calling system based on a cloud computing platform and IMS network architecture

A cloud computing platform and network architecture technology, applied in the field of call systems, can solve the problems of redundant call center service trunk lines, poor system expansion capability, and large computer room occupied space, so as to achieve small computer room occupied space, reduced equipment costs, and trunk lines. the effect of shortening

Active Publication Date: 2013-08-28
CHINA MOBILE GRP HEILONGJIANG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0044] The present invention aims to solve the problems of long trunk lines, large equipment room occupation space, and poor system expansion capability of existing call center services implemented on the CS domain, thereby providing a pure IP call based on a cloud computing platform and an IMS network architecture system

Method used

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  • Pure IP calling system based on a cloud computing platform and IMS network architecture
  • Pure IP calling system based on a cloud computing platform and IMS network architecture
  • Pure IP calling system based on a cloud computing platform and IMS network architecture

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Experimental program
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specific Embodiment approach 1

[0130] Specific implementation mode 1. Combination figure 1 and figure 2 Illustrate this specific embodiment, the pure IP calling system based on cloud computing platform and IMS network framework, it comprises call center system platform, far-end agent unit and local agent system unit;

[0131] The call center system platform includes a recording disk array, a call center server, a service system server, a transmission bus and A system switches, where A is a positive integer;

[0132] Both B public mobile phones and C public fixed phones are connected to the mobile CM-IMS network, and both B and C are positive integers;

[0133] The two output terminals of the recording disk array are respectively connected to the voice signal input terminal of the call center server and the voice signal input terminal of the service system server;

[0134] The call center server, business system server and A system switch are all connected to the mobile CM-IMS network through the transmis...

specific Embodiment approach 2

[0248] Specific implementation mode 2. This specific implementation mode uses specific application scenarios to illustrate the present invention:

[0249] Business and function introduction:

[0250] As a core platform integrating enterprise communication, internal management and customer relationship management, call center is accepted by more and more enterprises. Operators can rely on their professional advantages in business operations and resource integration, integrate partner resources that can provide outsourcing services, and provide enterprise customers with virtual business platform rental services, system integration services, and call centers that provide various outsourcing services such as agents and operators solution.

[0251] Prior to this, the call center service provided by Heilongjiang Mobile was implemented in the CS domain, the trunk line cost was high, the computer room took up a lot of space, and the system expansion capability was relatively limited....

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Abstract

The invention relates to a calling system, in particular to a pure IP calling system based on a cloud computing platform and an IMS network architecture. The calling system aims at solving the problems in achieving calling center services on a CS domain that a relaying circuit is long, a computer room occupies a large space, and a system is poor in expansion capacity. B public mobile phones and C public mobile phones in the calling center system are all connected to a mobile CM-IMS net, a calling center server, a service system server and A system switches are all connected to the mobile CM-IMS net through a transmission bus, the calling center server, the service system server and the A system switches are all connected to an IP transmission network, and D far end seat servers are all connected to the IP transmission network through a firewall. The application range of the pure IP calling system covers industries of governments and public services, for example, the industries of municipal administration, police, traffic management, energy and the like which are high in information application degree.

Description

technical field [0001] The invention relates to a calling system. Background technique [0002] The development process of call system is divided into four stages: [0003] The first generation: hotline stage, its features, structure, and functions are simple, only artificial seats; [0004] Satisfaction of needs: [0005] Basic call function; [0006] The user needs to record the corresponding number or short number; [0007] Uneven work distribution of agents and inefficiency; [0008] It is easy to miss a call; [0009] No management functions; [0010] The second generation: basic call center, features: the appearance of automatic voice response improves the overall efficiency; [0011] Satisfaction of needs: [0012] IVR voice prompt; [0013] IVR automatic response; [0014] queuing function; [0015] The efficiency of manual handling of user calls is still low; [0016] Weak management functions; [0017] The third generation: the main process call center...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04L12/24H04L29/08H04M3/50
Inventor 刘国刚
Owner CHINA MOBILE GRP HEILONGJIANG CO LTD
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