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Electric marketing customer service mobile application system and work method thereof

A mobile application system and customer service technology, applied in the field of power marketing customer service mobile application system, can solve the problems of improving the quality of on-site communication services, etc.

Active Publication Date: 2014-12-03
STATE GRID ZHEJIANG ELECTRIC POWER +2
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, more and more inconveniences are difficult to solve by traditional information systems. The traditional management software that must be used in the local area network of the power company has caused great restrictions on on-site communication and service quality improvement.

Method used

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  • Electric marketing customer service mobile application system and work method thereof
  • Electric marketing customer service mobile application system and work method thereof
  • Electric marketing customer service mobile application system and work method thereof

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0091] The technical solution of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0092] Before realizing the power marketing measurement business, it is necessary to build and deploy a mobile operation platform, which mainly includes the following:

[0093] (1) Information security and protection of the platform, including the support of the State Grid Corporation’s secure access platform, message encryption communication for application services, and database security encryption for mobile terminals.

[0094] (2) Cross-platform business support, supporting multiple mobile terminal operating systems. Such as: ios, windowmobile, windowce, android, windowsxp, by supporting multiple operating systems, at the same time establish a set of unified and standardized APIs to adapt to each operating system to achieve cross-platform support; support various terminal hardware, such as iphone, ipad , various types of android...

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Abstract

Provided are an electric marketing customer service mobile application system and a work method thereof. Traditional managing software which can only be used in a local area network of an electric power company greatly restrains site communication and improvement of the service quality. The electric marketing customer service mobile application system comprises an upper computer and a portable handheld set. The handheld set is provided with a wireless communication module, an input module, a picture taking module, a display module and a service handling module. The upper computer is provided with a BOSS professional system. The BOSS professional system is provided with a mobile operation platform module, a wireless communication module and a service processing module. The service processing module is used for processing service handling application from the handheld set and feeding the processing results back to the service handling module of the handheld set through the wireless communication module. The technical scheme of the electric marketing customer service mobile application system accepts a mobile operation method, can carry out service handling of new installation, capacity expansion and change of low-voltage residents in site and can improve the site service capacity of marketing service customers and excellent service level.

Description

technical field [0001] The invention relates to a mobile application system for electric power marketing customer service. Background technique [0002] At present, in the process of continuous advancement of informatization in the power industry, information systems have become the basic means of daily work for employees of power companies, and have played an increasingly important role in power production control and company management. However, more and more inconveniences are difficult to be solved by traditional information systems. Traditional management software that must be used in the local area network of the power company has greatly restricted on-site communication and service quality improvement. Contents of the invention [0003] The technical problem to be solved and the technical task proposed by the present invention are to perfect and improve the existing technical solutions, provide a mobile application system for customer service in electric power marke...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00G06Q50/06
Inventor 马闯涂莹王亮钟怡金红雨沈超沈燕萍
Owner STATE GRID ZHEJIANG ELECTRIC POWER
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